Terri Rhinehart
Merced,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining office operations, demonstrated during tenure at Previous jobs. Skilled in data entry and customer service, adept at managing high-stress situations and improving operational efficiencies. Achieved significant improvements in client relations and internal processes by leveraging expertise in Microsoft Word and time management. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player.
Overview
35
35
years of professional experience
Work History
Administrative Assistant
New Life Christian Center
10.2012 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Personal Assistant & Housekeeper
Self Employed
07.2009 - 10.2016
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
Administrative Assistant & Accounts Payable/Receiving Clerk
Central Valley Chem Dry
06.2010 - 10.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Administrative Assistant & Accounts Payable & Rec
Abney Construction
10.2005 - 07.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Specialist/Supply Clerk/Receptionist
Florsheim Homes
06.1998 - 10.2005
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Office Manager
Central Valley Chem Dry
09.1997 - 09.1998
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Customer Service Representative
MK Medical Supply
09.1996 - 09.1997
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Insurance Coordinator/Office Manager
Livingston Medical Group
05.1989 - 10.1996
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
Education
High School Diploma -
Livingston High
Livingston CA06.1974
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- File Organization
- Time Management
Timeline
Administrative Assistant
New Life Christian Center
10.2012 - 12.2023
Administrative Assistant & Accounts Payable/Receiving Clerk
Central Valley Chem Dry
06.2010 - 10.2012
Personal Assistant & Housekeeper
Self Employed
07.2009 - 10.2016
Administrative Assistant & Accounts Payable & Rec
Abney Construction
10.2005 - 07.2008
Customer Service Specialist/Supply Clerk/Receptionist
Florsheim Homes
06.1998 - 10.2005
Office Manager
Central Valley Chem Dry
09.1997 - 09.1998
Customer Service Representative
MK Medical Supply
09.1996 - 09.1997
Insurance Coordinator/Office Manager
Livingston Medical Group
05.1989 - 10.1996
High School Diploma -
Livingston High