Summary
Overview
Work History
Education
Skills
Certification
Career Related Experiences
Timeline
Generic

Terri Riegel

North English,IA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Manager of Business Agility

Herzog Technologies, Inc.
01.2018 - 05.2024
  • Ensure employees within Advanced Systems have the information and skills necessary to deliver exceptional products that exceed expectations of the customers
  • Started as a Sr Scrum Master and Agile Coach, then grew into Manager of Business Agility as teams went from a single team in one location to eight teams in two locations
  • Instrumental in growing the enterprise adoption of Product Owners
  • Facilitated developing and delivering multi-million software products for the enterprise
  • Coaching and educating on the thought process and behavioral practices required by leveraging Agile tools and techniques to further embed an agile mindset across Advanced Systems
  • Guiding Product Owners and teams to find more effective approaches to give customers what they need, when they need it, through the adoption of Agile and Scrum principles and practices
  • Working in a multi-disciplinary and enabling role, partnering with Technology and Business Leaders to identify opportunities to create better value for customers in the shortest possible lead time, while coaching and enabling teams to do this for themselves
  • Mentor and educate colleagues, software team members, Product Owners, and stakeholders on agile practices
  • Train Product Owners on backlog development and management techniques
  • Coaching, facilitating, and empowering others to identify and implement changes to address opportunities to deliver an Elite Customer Experience
  • Develop and customize materials to address needs and provide business value
  • Administer and train on Jira and associated tooling used by the teams to develop and document work being done
  • Coach and facilitate teamwork by working through conflict resolution
  • Facilitate and conduct training and develop training curricula to meet the needs of individuals
  • Ensure adherence to appropriate processes and procedures as documented and trained.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Manager, Process Improvement

Transamerica Life Insurance Company
01.2016 - 06.2018
  • Managed continuous improvement program initiatives to deliver best practices, processes and policies that support company strategies/goals and deliver overall customer satisfaction
  • Supervised a team of process improvement analysts
  • Provide strategic direction and expertise in process improvement methodologies that enhance the quality of decision making and timely project delivery
  • Analyze business processes and work collaboratively with stakeholders on improvement plans; serve as an advocate for best practices
  • Train and mentor groups on tools, processes, approaches and change management needed to implement improvements; facilitate meetings in-person or in a virtual environment
  • Lead/coach staff members to ensure a structured and collaborative approach to process improvement is maintained
  • Support Transamerica in developing and supporting an agile mindset within the PMO and other parts of the organization.

Agile Coach / CSM / CSPO / Lead Business Analyst

Transamerica Life Insurance Company
01.2008 - 12.2016
  • Lead scrum team and managed sprints for scrum teams of developers and testers
  • Facilitate Agile Scrum Immersion classes throughout Transamerica US sites
  • Coach teams and other scrum masters on scrum practices
  • Train and coach on enterprise use of agile and scrum (scrum of scrums, etc.)
  • Train and coach Product Owners (PO) to write user stories
  • Train and coach POs to determine priorities of epic projects and their stories
  • Mitigate issues and roadblocks so scrum team can focus on development and testing
  • Analyze business unit requests and understand business requirements, work with various technical staff members to determine possible solutions, and communicate business and system impacts to IT and Operations staff
  • Prepare documentation for business and system requirements in various formats
  • Conduct research and analysis to quantify business opportunities and develop formal recommendations to management
  • Develop test scenarios or test criteria based on knowledge gained through business and systems analysis
  • Work with ACORD data and mapping, XML files, Databases, websites, etc
  • To support the division
  • Manage positive relationships with business owners, developers and other analysts
  • Train others on systems to continually maintain websites and meet business expectations.
  • Enhanced team productivity by implementing Agile methodologies and facilitating daily stand-up meetings.
  • Transformed project delivery by coaching teams on Scrum, Kanban, and Lean principles.
  • Established a culture of continuous improvement through retrospective meetings and process refinement.
  • Streamlined communication between departments by creating a centralized platform for project updates and progress tracking.
  • Developed customized training materials for Agile adoption, ensuring relevance to organizational needs.
  • Mentored junior team members on Agile best practices, fostering collaboration and growth within the team.
  • Introduced agile metrics such as velocity tracking and burn-down charts, enabling data-driven decision-making during sprint planning sessions.
  • Implemented diverse instructional methods, optimizing trainee engagement.
  • Introduced standardized training for cohesive learning environments.
  • Developed effective training plans based on department needs and objectives.
  • Scheduled and taught in class and online courses to increase learning opportunities.

Training Administrator

Transamerica Life Insurance Company
02.1999 - 01.2008
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Streamlined training processes for increased efficiency by regularly evaluating and updating training materials.
  • Supported company growth with improved onboarding processes, facilitating smooth integration of new hires into the team.
  • Collaborated with department heads to identify specific skill gaps and design targeted training interventions.
  • Implemented innovative e-learning platforms to facilitate remote access to training materials, accommodating various learning styles and schedules.
  • Tracked employee progress through regular assessments, providing feedback for continuous improvement in job performance.
  • Optimized knowledge transfer by leveraging a variety of teaching methods including lectures, hands-on activities, and group discussions during trainings.

Education

Bachelor of Arts - Music Education

William Penn University
Oskaloosa, IA
05.1988

Skills

  • Operations Management
  • Performance Management
  • Staff Development & Management
  • Staff Training and Development
  • Customer Relationship Management (CRM)
  • Teamwork and Collaboration
  • Strategic Planning
  • Project Management
  • Process Improvement
  • Human Resources Management

Certification

  • Scrum Foundations Educator, 08/11/2021, 01/01/2024
  • Certified Scrum Professional - Scrum Master, 09/15/2015, 09/15/2025
  • Certified Scrum Professional - Product Owner, 09/15/2015, 09/15/2025
  • Certified Scrum Master, 05/15/2013, 09/15/2025
  • Certified Scrum Product Owner, 07/16/2015, 09/15/2025
  • ICP-ACC, ICAgile Certified Professional Agile Coach, 06/19/2013
  • Certified Agile Leadership I, 06/08/2018

Career Related Experiences

  • Women In Agile - Mentor, 2022, 2023, 2024
  • Launched and Lead Eastern Iowa Agile, 2013 - 2021

Timeline

Manager of Business Agility

Herzog Technologies, Inc.
01.2018 - 05.2024

Manager, Process Improvement

Transamerica Life Insurance Company
01.2016 - 06.2018

Agile Coach / CSM / CSPO / Lead Business Analyst

Transamerica Life Insurance Company
01.2008 - 12.2016

Training Administrator

Transamerica Life Insurance Company
02.1999 - 01.2008

Bachelor of Arts - Music Education

William Penn University

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Terri Riegel