Terri Rife
Concord,CA
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Pleasant Hill Goodwill
Pleasant Hill, CA
11.2021 - 06.2024
- Supervised and trained a team of9 employees, providing guidance and support to maximize productivity
- Introduced a system that restructured staff scheduling.
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
- Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively
Housekeeping and Laundry
Elmonte motor inn
Concord, CA
02.2017 - 09.2021
- Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment
- Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
- Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction
- Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedules
- Implemented efficient cleaning techniques to maximize productivity while maintaining high quality standards
- Managed daily operations of laundry housekeeping department, ensuring efficient and timely completion of tasks
- Implemented quality control measures to ensure cleanliness and presentation standards were consistently met or exceeded
- Collaborated with other departments to coordinate linen needs for events, conferences, and special occasions
- Developed and implemented standard operating procedures for sorting, washing, drying, folding, and storing laundry items
- Utilized industrial washers and dryers to process large volumes of laundry efficiently
- Supported patients by providing housekeeping and laundry services, shopping for food and other household goods and running errands.
- Managed laundry tasks.
Front Desk Clerk
EZ-8 Motel
Concord, CA
03.2010 - 02.2017
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Managed a high volume of incoming calls, efficiently directing inquiries to the appropriate departments
- Assisted guests with special requests or accommodations, resolving any issues promptly to ensure guest satisfaction
- Processed guest payments accurately using the hotel's computerized system while maintaining strict confidentiality of personal information
- Handled check-out procedures efficiently by reviewing charges, processing payments, and providing detailed invoices upon request
- Responded promptly to email inquiries from potential guests regarding rates, availability, and reservation details
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Processed credit card, cash, and other forms of payment for guest accounts.
- Maintained accurate records of all guests' stays and charges.
- Updated computer system with current guest information.
Education
GED -
Olympic Continuation High School
Concord, CA08.1984
Skills
- Organizational skills (10 years)
- Financial sales (2 years)
- Assistant manager experience (1 year)
- Cashier (10 years)
Timeline
Assistant Manager
Pleasant Hill Goodwill
11.2021 - 06.2024
Housekeeping and Laundry
Elmonte motor inn
02.2017 - 09.2021
Front Desk Clerk
EZ-8 Motel
03.2010 - 02.2017
GED -
Olympic Continuation High School
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