Terri Ritchie
Electrical Distributor Minority Business Certified Women Owned & Small Business
Kansas City,MO
“Courage is not having the strength to go on; it is going on when you don't have the strength.”
Teddy Roosevelt
Summary
Forward-thinking Business Owner with proven record of accomplishment in Electrical Wholesale Supply Distribution during a 25-year career. Diligent in driving profit maximization through multifaced business approaches. Detail-oriented and Driven for success. Proven ability to build relationships and maintain partnerships with top accounts to increase overall productivity and grow profit. Strategic-thinking individual. Offering engaging and pleasant personality with expertise improving customer relationships. Talented professional with an extensive background in electrical supply, specializing in project coordination, estimating, sales and pricing.
Overview
1
1
year of post-secondary education
20
20
years of professional experience
Work History
Manager/Owner
Thunderbird Electric Supply & Lighting Showroom
Excelsior Springs, MO
03.2017 - Current
- Sale and build customer base for Electrical Supply Distribution
- Promote Minority Certifications.
- Certified with Kansas City Missouri, MODOT, KDOT, CDOT, NDOT, IowaDOT
- Oversee everyday operations.
- Build Business Plan/Executive Summary.
- Focus on Growth.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Oversaw business budget planning and administration, accounting functions, purchasing and weekly payroll to handle financial needs.
- Hired and supervised training of over employees.
- Provided elite customer service to over customers per by resolving escalated problems and calmly responding to shifting priorities.
- Maintained up-to-date administrative records to monitor operational conditions.
- Outlined finances, goals and daily operations of Thunderbird Electric Supply company in detailed business plans.
- Coached and mentored team of employees through effective recruitment, hiring and goal setting methods.
- Frequently studied Electrical market to keep abreast of new industry trends.
- Input income and expense details into Quickbooks to track business finances and address variances.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Promoted business via social media to generate leads and maximize brand identity.
Outside Electric Supply Sales Representative
American Electric/CED
Riverside, MO
12.2015 - 03.2017
- Hired to Build Large Contractor Business.
- Provide quotes.
- Promote products.
- Educate customer on New Products Key Results/Achievements: Grew Sales on larger contractors who were never buying from American.
- Increased Company’s exposure in market.
- Built stronger Vendor Relationships.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
Outside Electric Supply Sales Representative
Graybar Electric
Las Vegas, Kansas City, NV, MO
03.2014 - 12.2015
- Build and maintain large scale contractors also cold calls to potential new customers.
- Provide excellent customer service and sustain superior relationships.
- Cease opportunities and always looking for potential opportunities.
- Maintain account base through regular follow up appointments.
- Prepare quotes, purchase orders and sales contracts.
- Keep educated on products and new products.
- Made regular Vendor calls with customers seizing all opportunities.
- Assist inside sales personnel with orders and customer/manufacturer relationships.
- Maintain sales reports for company records and review Key Results/Achievements: Grew large scale customer base and continuing to grow.
- Finished last year with Graybar at 200% over budget with 5.4M in Sales.
Outside Electric Supply Sales Representative
Wesco Distribution / CSC
Las Vegas, NV
06.2012 - 03.2014
- Build and maintain large scale customers.
- Provide excellent customer service and sustain superior relationships.
- Cease opportunities and keen to potential opportunities.
- Maintain account base through regular follow up appointments and oral/written communication.
- Prepare quotes, purchase orders and sales contracts.
- Educated myself in low voltage products and offered another product source to customer base.
- Educate and offer new products to customers.
- Involve manufacturers reps to assist in educating customers on most current technology.
- Assist inside sales personnel with orders, customer and manufacturer relations.
- Maintain sales and reports for company records and review Key Results/Achievements: Expanded and grew large scale customer base and continuing to grow.
- Opened up large scale customers that had previously not done business with Wesco and selling to them on regular basis.
- Expanded product knowledge of low voltage infrastructure to add additional growth to customer base and increase visibility.
Outside Electric Supply Sales Representative
Sun Valley Electric Supply Co
Las Vegas, NV
02.2011 - 06.2012
- Analyze market and identify opportunities.
- Develop relationships with new customers through cold calls and leads through referrals.
- Provide customer service to existing customer base and maintain outstanding relationships.
- Manage and maintain account base through regular follow up appointments and oral/written communication.
- Prepare proposals and sales contracts.
- Develop presentations to new and existing customers.
- Communicate all sales, service and field opportunities to appropriate company personnel.
- Assist inside sales personnel with orders, customer and manufacturer relations.
- Stay current on sales material and product knowledge, Moving into unknown territory, successfully building customer base that should yield minimally 6 million dollars this year.
Electrical Lighting Quotations Specialist
Graybar Electric
Kansas City, MO
11.2007 - 02.2011
- Provided project and commodity lighting quotes to large and small contractors.
- Developed and managed takeoffs for complex and minor projects.
- Relationship building with new and long term customers.
- Developed new business from leads and cold calling.
- Built strong relationships with lighting manufacturing reps.
- Developed and maintained a weekly bid list (track losers and winners).
- Provided guidance and assistance to inside and outside sales reps on all aspects of lighting products Key Results/Achievements:.
- Value added to maximize profitability for customers and company.
- Developed strong working relationships with customers and coworkers.
- Created a strong foundation with vendors to maximize pricing and service.
Manager Electric Wholesale Distribution
Watt-Mizer Distributing Company
Chillicothe, MO
01.2001 - 10.2007
- Electric Supply Sales growth
- Identified and developed key market areas.
- Developed strong relationships with existing customers and developed new customers for business growth.
- Identified opportunities for value added sales and growth.
- Tracked industry trends for current and future growth.
- Trained all personal to meet company expectations, including sales techniques, customer service and industry products.
- Developed solid foundations with key vendors for maximum profitability and growth.
- Analyzed, developed, put into place and monitored company business plan.
- Involved in all aspects of operations including but not limited to accounts receivables and payables, inventory, financials, business plans, budgets and procurement, Operating, managing and growing Company that employed 14 employees and gave back to community.
Education
No Degree -
01.2010 - 01.2011
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Sales Leadership - Proven ability to build new territories and expand opportunities with new and existing customers
Ability to assess and valuate customer's needs
Fearless in developing business with new customers - identify opportunities and challenges to meet customer expectationsHardworking, strong work ethic - Persistent and driven; goal orientated, strong organization, detail and what it takes to build sales
Flexible - Adept at managing change in rapidly evolving industry with intense competition, managing expectations and challenging local market dynamics
Quotes
NegotiationsPricingBusiness Development
Project Management
Business Operations
Relationship Development
Problem Resolution
Project Organization
Supply chain distribution
Electrical fixtures
Timeline
Manager/Owner - Thunderbird Electric Supply & Lighting Showroom
03.2017 - Current
Outside Electric Supply Sales Representative - American Electric/CED
12.2015 - 03.2017
Outside Electric Supply Sales Representative - Graybar Electric
03.2014 - 12.2015
Outside Electric Supply Sales Representative - Wesco Distribution / CSC
06.2012 - 03.2014
Outside Electric Supply Sales Representative - Sun Valley Electric Supply Co
02.2011 - 06.2012
Metropolitan Community College - Kansas City - No Degree,
01.2010 - 01.2011
Electrical Lighting Quotations Specialist - Graybar Electric
11.2007 - 02.2011
Manager Electric Wholesale Distribution - Watt-Mizer Distributing Company
01.2001 - 10.2007