Terri Ritchie

Work History

Manager/Owner

Thunderbird Electric Supply & Lighting Showroom

Excelsior Springs , MO

2017.03 - Current

Sale and build customer base for Electrical Supply Distribution
Promote Minority Certifications.
Certified with Kansas City Missouri, MODOT, KDOT, CDOT, NDOT, IowaDOT
Oversee everyday operations.
Build Business Plan/Executive Summary.
Focus on Growth.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Kept all building areas and equipment functional and well-organized to promote business performance.
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Oversaw business budget planning and administration, accounting functions, purchasing and weekly payroll to handle financial needs.
Hired and supervised training of over employees.
Provided elite customer service to over customers per by resolving escalated problems and calmly responding to shifting priorities.
Maintained up-to-date administrative records to monitor operational conditions.
Outlined finances, goals and daily operations of Thunderbird Electric Supply company in detailed business plans.
Coached and mentored team of employees through effective recruitment, hiring and goal setting methods.
Frequently studied Electrical market to keep abreast of new industry trends.
Input income and expense details into Quickbooks to track business finances and address variances.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Promoted business via social media to generate leads and maximize brand identity.

Outside Electric Supply Sales Representative

American Electric/CED

Riverside , MO

2015.12 - 2017.03

Hired to Build Large Contractor Business.
Provide quotes.
Promote products.
Educate customer on New Products Key Results/Achievements: Grew Sales on larger contractors who were never buying from American.
Increased Company’s exposure in market.
Built stronger Vendor Relationships.
Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.

Outside Electric Supply Sales Representative

Graybar Electric

Las Vegas, Kansas City , NV, MO

2014.03 - 2015.12

Build and maintain large scale contractors also cold calls to potential new customers.
Provide excellent customer service and sustain superior relationships.
Cease opportunities and always looking for potential opportunities.
Maintain account base through regular follow up appointments.
Prepare quotes, purchase orders and sales contracts.
Keep educated on products and new products.
Made regular Vendor calls with customers seizing all opportunities.
Assist inside sales personnel with orders and customer/manufacturer relationships.
Maintain sales reports for company records and review Key Results/Achievements: Grew large scale customer base and continuing to grow.
Finished last year with Graybar at 200% over budget with 5.4M in Sales.

Outside Electric Supply Sales Representative

Wesco Distribution / CSC

Las Vegas , NV

2012.06 - 2014.03

Build and maintain large scale customers.
Provide excellent customer service and sustain superior relationships.
Cease opportunities and keen to potential opportunities.
Maintain account base through regular follow up appointments and oral/written communication.
Prepare quotes, purchase orders and sales contracts.
Educated myself in low voltage products and offered another product source to customer base.
Educate and offer new products to customers.
Involve manufacturers reps to assist in educating customers on most current technology.
Assist inside sales personnel with orders, customer and manufacturer relations.
Maintain sales and reports for company records and review Key Results/Achievements: Expanded and grew large scale customer base and continuing to grow.
Opened up large scale customers that had previously not done business with Wesco and selling to them on regular basis.
Expanded product knowledge of low voltage infrastructure to add additional growth to customer base and increase visibility.

Outside Electric Supply Sales Representative

Sun Valley Electric Supply Co

Las Vegas , NV

2011.02 - 2012.06

Analyze market and identify opportunities.
Develop relationships with new customers through cold calls and leads through referrals.
Provide customer service to existing customer base and maintain outstanding relationships.
Manage and maintain account base through regular follow up appointments and oral/written communication.
Prepare proposals and sales contracts.
Develop presentations to new and existing customers.
Communicate all sales, service and field opportunities to appropriate company personnel.
Assist inside sales personnel with orders, customer and manufacturer relations.
Stay current on sales material and product knowledge, Moving into unknown territory, successfully building customer base that should yield minimally 6 million dollars this year.

Electrical Lighting Quotations Specialist

Graybar Electric

Kansas City , MO

2007.11 - 2011.02

Provided project and commodity lighting quotes to large and small contractors.
Developed and managed takeoffs for complex and minor projects.
Relationship building with new and long term customers.
Developed new business from leads and cold calling.
Built strong relationships with lighting manufacturing reps.
Developed and maintained a weekly bid list (track losers and winners).
Provided guidance and assistance to inside and outside sales reps on all aspects of lighting products Key Results/Achievements:.
Value added to maximize profitability for customers and company.
Developed strong working relationships with customers and coworkers.
Created a strong foundation with vendors to maximize pricing and service.

Manager Electric Wholesale Distribution

Watt-Mizer Distributing Company

Chillicothe , MO

2001.01 - 2007.10

Electric Supply Sales growth
Identified and developed key market areas.
Developed strong relationships with existing customers and developed new customers for business growth.
Identified opportunities for value added sales and growth.
Tracked industry trends for current and future growth.
Trained all personal to meet company expectations, including sales techniques, customer service and industry products.
Developed solid foundations with key vendors for maximum profitability and growth.
Analyzed, developed, put into place and monitored company business plan.
Involved in all aspects of operations including but not limited to accounts receivables and payables, inventory, financials, business plans, budgets and procurement, Operating, managing and growing Company that employed 14 employees and gave back to community.

Summary

Overview

Work History

Manager/Owner

Outside Electric Supply Sales Representative

Outside Electric Supply Sales Representative

Outside Electric Supply Sales Representative

Outside Electric Supply Sales Representative

Electrical Lighting Quotations Specialist

Manager Electric Wholesale Distribution

Education

No Degree -

Work Availability

Skills

Timeline

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