Terri Rowe
Lancaster,TX
Summary
Proven expertise in customer service excellence and quality assurance, honed at Tata Consultancy Service and other leading companies. Skillfully resolved billing and service issues, enhancing customer satisfaction. Demonstrates exceptional verbal and written communication, alongside empathy, ensuring productive customer interactions. Achieved significant improvements in payment processing efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
Tata Consultancy Service
Plano , Texas
05.2022 - 10.2024
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Resolved billing and service issues for customers.
- Followed up with customers on past due balances via phone or email communication.
- Maintained detailed records of billing information in the company's database.
Front Office Assistant
Mops and Suds Maid Service
Glenn Heights, Texas
01.2010 - 05.2022
- Reviewed and approved vendor invoices.
- Sorted and distributed incoming mail to appropriate departments or individuals.
- Maintained accurate financial records and assisted in preparing monthly reports.
- Answered phones and routed voicemails to respective employees.
Defensive Subrogation
State Farm Insurance Inc
Plano, TX
02.2019 - 10.2019
- Investigated properties, classified damages and created estimates outlining repair costs.
- Maintained accurate records of all activities related to assigned cases including correspondence, negotiations, payments, and settlements.
- Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.
- Monitored reports to identify claims issues and worked with adjusters to resolve problems.
Customer Service Representative
Advanced TeleSolutions ATS
Dallas, Texas
08.2007 - 08.2009
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed positive relationships with customers through friendly interactions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Implemented payment reminder system to decrease outstanding receivables.
Education
High School Diploma -
Lincoln High School
Dallas, Texas06-1989
Skills
- Customer service excellence
- Quality assurance
- Payment processing
- Call logging
- Email correspondence
- Billing coordination
- Verbal and written communication
- Customer service
- Claims monitoring
- Call center experience
- Empathy and patience
Certification
- Member of the National Notary Association
- Certified Licensed Texas Insurance Adjuster
Timeline
Customer Care Specialist
Tata Consultancy Service
05.2022 - 10.2024
Defensive Subrogation
State Farm Insurance Inc
02.2019 - 10.2019
Front Office Assistant
Mops and Suds Maid Service
01.2010 - 05.2022
Customer Service Representative
Advanced TeleSolutions ATS
08.2007 - 08.2009
High School Diploma -
Lincoln High School
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