Terri Ruiz

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Investigated and resolved customer inquiries and complaints quickly.
• Trained staff on operating procedures and company services.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Reported directly to the President of the company.

Worked as a researcher for the National Director of Sales.

Coordinated and conducted sales seminars for prospective clients.

Created and managed the company's specialized sales information phone line.

Prepared weekly computer generated client activity reports; received, analyzed and processed modem transmitted reports from the company's sales representatives.

Supervised the reception area and the switchboard system.