Terri Scalf

Answered multi line switchboard calls from around the United States to around the world, giving people phone numbers as well as switching them over to other phone calls as well as helping them with instructions, how to make long-distance phone calls or collect calls or needing to dial emergency phone calls or putting them through to emergency outlet numbers

Clean residential homes and businesses part-time

Answered phones filed helped residence and did laundry helped with Management if necessary set up meetings helped with the setting up of tables for the residence took down payments with New residential and families that came in

Attended seminars to update doctors on new billing information for surgical procedures. also check patients in and out to co-pays.

• Assisted physicians with patient examinations and procedures to ensure smooth workflow.
• Managed patient records using electronic health record (EHR) systems for accurate documentation.
• Conducted routine laboratory tests and prepared specimens for analysis to support diagnostic accuracy.
• Educated patients on treatment plans, medications, and follow-up care to enhance understanding and compliance.

• Operated multi-line switchboard, efficiently routing calls to appropriate departments.
• Provided excellent customer service, addressing inquiries and resolving issues promptly.
• Maintained accurate call logs, ensuring proper documentation of communications.
• Assisted in training new operators on switchboard procedures and best practices.

• Managed patient records and ensured compliance with regulatory standards.
• Coordinated admissions processes and maintained accurate data entry in hospital systems.
• Facilitated communication between departments to streamline patient care workflows.
• Implemented electronic health record upgrades, enhancing data accessibility and security.