Terri Shelby

• Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
• Developed training materials for new pickers and evaluated their performance during the onboarding process.
• Maintained accurate inventory records and supervised the picking team in order to ensure accuracy of orders.
• Resolved any discrepancies between inventories stored in the warehouse and those listed in system records.
• Printed accurate labels and applied to boxes, crates and containers prior to shipment.
• Achieved productivity and accuracy standards to meet company guidelines.
• Collaborated with other departments such as Quality Assurance to ensure best practices are followed while handling products in the warehouse.
• Placed products on conveyors for final wrapping and shipment.
• Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
• Read orders to obtain item numbers and located merchandise in bins or on shelves.
• Actively participated in problem solving activities aimed at streamlining processes within the warehouse operation.
• Ensured compliance with applicable regulations related to occupational health and safety standards in a warehouse environment.
• Responsible for maintaining a safe working environment by enforcing safety rules and regulations set forth by OSHA and other regulatory agencies.
• Issued supplies, materials and products to team members based on information from requisitions.
• Read orders to ascertain catalog numbers, sizes and quantities of merchandise.
• Assisted with physical counts of stock items at periodic intervals throughout the year.
• Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.

• Facilitated group discussions about complex topics related to server systems.
• Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
• Obtained and organized manuals, guides and visual materials for development and training purposes.
• Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
• Provided ongoing support via email or phone calls after courses concluded.
• Instructed new staff members on food handling procedures and service techniques.
• Monitored training costs and prepared budget reports to justify expenditures.
• Identified opportunities for improving existing processes related to training operations.

• Completed connections between callers, departments and professionals.
• Processed payments from customers over the phone using secure payment methods.
• Listened to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

• Obtaining personal information

• Adhered to all company policies related to telephone etiquette and customer service standards.
• Operated telephone switchboards and systems to advance and complete connections.
• Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
• Calculated and quoted charges for long-distance connections.
• Communicated effectively with other departments regarding customer concerns.
• Took messages accurately and delivered them promptly to the intended recipient.
• Followed through with customers until their issue was resolved satisfactorily.
• Reported any issues that arose during telephone conversations to management for further investigation.
• Developed strong professional relationships with employees and clients through effective customer service skills.
• Updated and maintained personal copy of staff directory and other resources to verify accurate dispensing of information.
• Provided customer service to callers by answering questions and providing requested information.
• Answered routine questions about telephone and voice mailbox operations.
• Greeted callers warmly and asked how they could be assisted.
• Maintained updated records of customer interactions, transactions, comments and complaints.