Hi, I’m
Terri Stanford
Columbia,OH
Summary
Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined with expertise in data confidentiality and client education and promoting experience working with culturally diverse families.
Overview
12
years of professional experience
1
Certification
Work History
BMI Federal Credit Union
Member Service Specialist
06.2022 - Current
Job overview
- Responded to over 80 customer calls and emails per day to answer questions about products and services.
- Investigated and resolved account issues by offering applicable options to customers.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
United Healthcare
Insurance Agent
01.2021 - 06.2022
Job overview
- Maintained high standards of customer service by building relationships with clients.
- Reported policy changes and company conditions affecting customer satisfaction.
- Tracked progress of all outstanding insurance claims.
- Calculated quotes and educated potential clients on insurance options.
- Scanned, received and sent faxes to appropriate departments, including insurance claims, co-pay assistance information and patient documentation.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
USI Affinity
Insurance Coordinator
11.2014 - 08.2016
Job overview
- Filed and tracked insurance claims and communicated claims status to patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Reviewed accounts receivable reports, insurance contracts and weekly and monthly financial reports.
- Posted payments to accounts and maintained records.
- Observed strict procedures to protect sensitive patient information, including medical records and payment data.
Teleperformance
Fulfillment Specialist
11.2012 - 07.2014
Job overview
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Trained team members on performance metrics and consumer behavior identification.
- Read, analyzed and interpreted complex procedures and regulations while drafting general correspondence to facilitate administrative processes.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Job And Family Services
Case Worker
01.2012 - 01.2013
Job overview
- Worked with clients to improve life choices and maximize benefits of programs.
- Explained medical care options to help families make informed healthcare decisions.
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Conducted interviews with participants to assess eligibility.
Education
Franklin UniversityColumbus, OH
Bachelor of Science from Criminal Justice Administration
04.2023
University Overview
- Cum Laude
Columbus State Community CollegeColumbus, OH
Associate of Science from Criminal Justice Adult Supervision
08.2021
University Overview
- Dean's List 2021
- Summa Cum Laude
Skills
- Policy Feature Explanations
- Insurance Coverage Verification
- Records Maintenance
- Client Interviews
- Critical Thinking
- Administrative Functions
- Verbal and Written Communication
- Time Management
- HIPAA Compliance
- Fraud and Anomaly Analysis
- Dispute Resolution
- Risk Level Determination
Certification
- Licensed Life and Health Insurance
- Licensed Property and Casualty
- Emergency Management Institute: F.E.M.A Effective Communication
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Member Service Specialist
BMI Federal Credit Union
06.2022 - Current
Insurance Agent
United Healthcare
01.2021 - 06.2022
Insurance Coordinator
USI Affinity
11.2014 - 08.2016
Fulfillment Specialist
Teleperformance
11.2012 - 07.2014
Case Worker
Job And Family Services
01.2012 - 01.2013
Franklin University
Bachelor of Science from Criminal Justice Administration
Columbus State Community College
Associate of Science from Criminal Justice Adult Supervision
Similar Profiles
Alexandria SanchezAlexandria Sanchez
Loan Funder/Loan Processor at Credit Human Federal Credit UnionLoan Funder/Loan Processor at Credit Human Federal Credit Union
Jeffrey MeadeJeffrey Meade
Commerical Development Officer at Credit Human Federal Credit UnionCommerical Development Officer at Credit Human Federal Credit Union
Carmel H. Elizardo Jr.Carmel H. Elizardo Jr.
Property Manager (CPM) at Credit Human Federal Credit UnionProperty Manager (CPM) at Credit Human Federal Credit Union
Monica CoakleyMonica Coakley
Lead State Tested Nurses Aide at The Villas At Mother AngelineLead State Tested Nurses Aide at The Villas At Mother Angeline
Nnekia PeaksNnekia Peaks
Middle School Teacher at Educational Empowerment GroupMiddle School Teacher at Educational Empowerment Group