Terri Stewart
Cincinnati
Summary
Diversified professional with over 20 years of customer service experience. Able to learn new tasks and procedures as well as prioritize job assignments with accuracy and attention to detail.
Overview
30
30
years of professional experience
Work History
Deputy Clerk of the Court
Kenton County
09.2020 - 08.2025
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Contributed to a positive work environment through effective communication skills and a collaborative approach to problem solving.
- Collaborated with colleagues on cross-training initiatives, increasing overall efficiency within the office.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Compiled and analyzed data to produce reports.
Softlines Supervisor
Meijer
02.2015 - 08.2020
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained compliance with company policies and procedures, as well as relevant local, state, and federal regulations related to retail operations.
- Increased sales with targeted merchandising strategies that appealed to the store''s specific clientele.
- Developed and led a high-performing team through effective coaching, training, and performance evaluations.
- Facilitated open communication among team members, promoting collaboration on projects or initiatives aimed at improving overall store performance.
- Implemented loss prevention measures, resulting in decreased shrinkage rates while maintaining a pleasant shopping experience for customers.
- Mentored and developed new hires, enhancing their skills and knowledge base to contribute positively to the overall team dynamic.
- Provided ongoing feedback and support to staff members, leading to improved individual performance and overall team success.
- Adapted quickly to changing business needs by adjusting store layouts or processes in response to seasonal shifts or emerging trends in customer preferences.
- Enhanced staff productivity by creating efficient work schedules that maximized coverage during peak periods without sacrificing quality of service.
- Oversaw visual merchandising efforts, ensuring consistent brand presentation throughout the store''s various departments.
- Reduced employee turnover by fostering a positive work environment, encouraging growth opportunities, and offering competitive compensation packages.
- Established clear expectations for staff performance through goal setting, progress monitoring, and regular check-ins on progress towards objectives.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Marked-down clearance items and relocated merchandise to proper store areas.
Receiving Associate
JCPenny Corp
01.2009 - 2015
- Receive and process all deliveries to store
- Demonstrate attention to detail when distributing merchandise to correct locations
- Unload and process all merchandise to make sure it is sales floor ready by making sure it is folded and sized correctly
- Process charge backs and returns
- Inventory control
- Perform excellent customer service while assisting guests to find items
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Unloaded pallets and deliveries and organized products in warehouse.
Plano gram Team
Meijer Department Stores
01.2008 - 01.2012
- Reset all departments to place new products on shelves according to corporate marketing guidelines
- Located merchandise in back stock to be moved to sales floor
- Excel in customer service by Assisting customers in finding products and answering questions
- Changed work stations at a moment’s notice to assist with cashier, guest service, and price changing
Plano gram team
Target Department Stores
01.2000 - 01.2008
- Reset all departments to place new products on shelves according to corporate marketing guidelines
- Located merchandise in back stock to be moved to sales floor
- . Excel in customer service by Assisting customers in finding products and answering questions
- Changed work stations at a moment’s notice to assist with cashier, guest service, and price changing
- Focused on the appearance of products as they were placed on the shelf for guests to purchase
Customer service / Accounting Department
Cincinnati Employee Credit Union
01.1997 - 01.2000
- Processed debit and check cards and balance receipts
- Assisted customers in establishing new accounts
- Resolved discrepancies, and monitored accounts for negative balances
Accounts Receivable Clerk
Pyramid Group
01.1996 - 01.1997
- General office support
- Cash application
- Research and resolve overdue accounts
Education
Associate Degree - Business Financial Management
Cincinnati State
Cincinnati, OH01.1998
Skills
- Windows
- Word Perfect
- Excel
- Lotus 1, 2 & 3
- Microsoft Office
- Word
Timeline
Deputy Clerk of the Court
Kenton County
09.2020 - 08.2025
Softlines Supervisor
Meijer
02.2015 - 08.2020
Receiving Associate
JCPenny Corp
01.2009 - 2015
Plano gram Team
Meijer Department Stores
01.2008 - 01.2012
Plano gram team
Target Department Stores
01.2000 - 01.2008
Customer service / Accounting Department
Cincinnati Employee Credit Union
01.1997 - 01.2000
Accounts Receivable Clerk
Pyramid Group
01.1996 - 01.1997
Associate Degree - Business Financial Management
Cincinnati State
Similar Profiles
Bethann UhlBethann Uhl
Judicial Secretary at Kenton County Family CourtJudicial Secretary at Kenton County Family Court
Mason ElliottMason Elliott
Deputy Jailer at Kenton County Detention CenterDeputy Jailer at Kenton County Detention Center
Jaylen WatkinsJaylen Watkins
Building Operations Support at Kenton County School DistrictBuilding Operations Support at Kenton County School District
Gregory ErhardtGregory Erhardt
Quality Inspector at KaivacQuality Inspector at Kaivac
Doug McGonegleDoug McGonegle
Security Guard at Merchants SecuritySecurity Guard at Merchants Security