Terri Stovall
Murfreesboro,TN
Summary
Professional with strong background in financial services, prepared for leadership and operational excellence in banking. Proven ability to enhance customer satisfaction, manage transactions, and ensure compliance with industry regulations. Known for fostering teamwork, adaptability, and achieving high performance standards. Skilled in cash handling, conflict resolution, and training staff to deliver exceptional service.
Overview
13
13
years of professional experience
Work History
Teller Manager
FirstBank
01.2016 - 09.2024
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Pursued new retail and commercial account growth to enhance bank's market position.
- Evaluated employees' performance and offered recommendations for improvement to enhance operations efficiency.
- Improved customer satisfaction by efficiently addressing and resolving account-related inquiries.
- Evaluated success indicators such as productivity levels or sales targets after introducing process improvements for recordkeeping purposes.
- Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
- Enhanced the overall customer experience with personalized service tailored to individual needs and preferences.
- Enhanced branch security by implementing strict cash handling procedures and monitoring staff adherence to guidelines.
Teller
US Bankcorp
09.2011 - 01.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
Business System Technology - Accounting
Tennessee College of Applied Technology
Shelbyville, TN01-2010
High School Diploma -
Franklin County High School
Winchester, TN06-1994
Skills
- Customer service
- Cash handling and management
- Relationship building
- Operational efficiency
- Cash handling expertise
- Staff training and development
- Goal setting
- Professionalism
Timeline
Teller Manager
FirstBank
01.2016 - 09.2024
Teller
US Bankcorp
09.2011 - 01.2016
Business System Technology - Accounting
Tennessee College of Applied Technology
High School Diploma -
Franklin County High School
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