Terri Strohman
Superior,USA
Summary
Dynamic professional seeking a challenging role that leverages extensive knowledge and skills while fostering responsibility and meticulous attention to detail. Proven ability to enhance processes and exceed expectations in collaborative team environments, consistently meeting diverse needs. Recognized for strong communication skills and effective task prioritization, contributing to positive working relationships and overall organizational success. Committed to making a meaningful impact through organized practices and a proactive approach to problem-solving.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Technical Support/Data Analyst
Douglas County Sheriff's Office
12.1994 - Current
- Provide employee training for various computer systems, programs, and mobile devices.
- Research and make recommendations on purchase of mobile technology.
- Troubleshoot and analyze technical situations at a high level.
- Office inventory and purchases.
- Navigate multiple computer systems while completing data entry accurately and effectively.
- Assist employees with user logins, passwords, and security concerns.
- Provide estimates, insights, and reports from thorough and efficient data collection.
- Handle basic financial transactions.
- Enter and retrieve data from numerous law enforcement automated database systems.
- Complete criminal history background checks.
- Code and report a variety of law enforcement data to state IBR database.
- Validate all records entered in NCIC monthly.
- Complete Crime Information Bureau record audit every 3 years.
- Receive, process, and enter arrest warrants into local, state, and national databases.
- Assist department personnel and general public by providing general information.
Secretary
Douglas County UW-Extension
03.1992 - 12.1994
- Assisted general public.
- Answered incoming calls in a timely manner.
- Filed, organized, and entered documents in department database.
- Able to multi-task and meet deadlines.
- Facilitated communication between staff, clients, and external partners effectively.
Education
AA Degree - Information Processing
University of Alaska Anchorage
01.1989
Skills
- Independent and team-oriented worker
- Quick learner of new software
- Customer service excellence
- Proficient in Microsoft Office Suite
- Office operations proficiency
- Strong organizational skills
- Strong attention to detail
- Database administration
- Project oversight
- Analytical problem-solving
- Effective time management
- Extensive experience in technical support
Affiliations
Lake Superior Child Abduction Response Team Core Team Member
Certification
- Completed – Agency Assigned Instruction Certification, 1997
- Completed – Validation Certification, 2001
- Completed - Child Abduction Response Team Course, 2014
- Completed - Spillman System Administrator Certification, 2016
- Completed - TIME Certification
Timeline
Technical Support/Data Analyst
Douglas County Sheriff's Office
12.1994 - Current
Secretary
Douglas County UW-Extension
03.1992 - 12.1994
AA Degree - Information Processing
University of Alaska Anchorage