Teresa C Sullivan
Monument,CO
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and build strong client relationships. Skilled in communication, problem-solving, empathy, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
14
14
years of professional experience
Work History
Customer Service Associate
The Container Store
Colorado Springs, CO
09.2022 - Current
- Maintained a high level of product knowledge, providing accurate information to customers.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Rideshare Driver
Uber and LYFT
Colorado
10.2018 - Current
- Transporting riders safely to their destinations while navigating a variety of traffic and weather conditions, while maintaining an excellent driver service and safety rating.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Business Office Associate
CarMax The Auto Superstore
Colorado Springs, CO
07.2014 - 01.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handling documents and legal filings for the dealership.
- Obtain and maintain a Colorado State Vehicle Sales License
- Complete and present transaction paperwork with customers buying or selling vehicles.
- Cash and payment handling for all deals and loan payments.
Sales Expert
JCPenney
Chapel Hills Mall, Colorado Springs, CO
11.2011 - 05.2014
- Built rapport with customers and assessed needs to make product recommendations.
- Developed strong product knowledge, effectively communicating features and benefits to customers for informed decision-making.
- Additional responsibilities included merchandising, replenishment, maintaining displays, recovery, and cash reconciliation.
Education
Some College (No Degree) - Business Administration
University of Colorado At Colorado Springs
Colorado Springs, COSkills
- Customer service
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Product knowledge
- Data entry
- Relationship building
- Understanding customer needs
Timeline
Customer Service Associate
The Container Store
09.2022 - Current
Rideshare Driver
Uber and LYFT
10.2018 - Current
Business Office Associate
CarMax The Auto Superstore
07.2014 - 01.2015
Sales Expert
JCPenney
11.2011 - 05.2014
Some College (No Degree) - Business Administration
University of Colorado At Colorado Springs
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