Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

TERRI SWIFT

Southfield,MI

Summary

Application Techniques Merchandising and Display Retail Metrics and Goals Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Product Demonstrations Customer Needs Assessment Products Knowledge Customer Service Inventory Control Upselling and Cross-Selling Relationship Building Friendly and Outgoing Cosmetics and Facial Care Services Service Consultations Customer Engagement Payment Processing Brand Promotion Product Knowledge Safety and Cleanliness Standards Meeting Sales Goals Exceeding Customer Expectations Security Practices Summary Skills Item Ticketing and Pricing Excellent Written and Verbal Communication Strong Communication and Interpersonal Skills Sales and Promotions Building Customer Relationships and Loyalty Returns and Exchanges Store Policies and Procedures Merchandise Receiving and Handling Computer Proficiency and Microsoft Office Merchandise Recommendations Inventory Management POS Software Adaptable and Flexible Building Customer Loyalty Flexible Hours Locating Merchandise Energy and Physical Stamina Attention to Detail Loss Prevention Ability to Lift 40 pounds Engaging with Diverse Customers since I was 5 and had community service hours on lock (lock means well situated and had plenty and many opportunities for more). Playing the viola at a level to compete Experienced team player with equal ability to work independently, reliable, comfortable working with general public, computer literate - proficiency in MS Office and internet with skills for continued learning in the growing environment. Japanese: Additional Information Professional Languages Accomplishments Consistently maintained high customer satisfaction ratings. Orchestra Musician first 2 years of Highschool along with Activities and Honors courses. Intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence. Reliable and upbeat worker successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

2
2
years of professional experience

Work History

Beauty Advisor

Sephora
10.2022 - Current
  • Sold products and services to maintain daily sales goal
  • Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines
  • Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind
  • Kept notes listing preferences and services provided to clients for quick reference
  • Applied makeup to clientele to cover imperfections and create new looks
  • Trained staff on strategies for regularly surpassing sales goals
  • Kept counter and display areas in clean and neat fashion
  • Recommended appropriate products to meet customers' individual needs
  • Recommended merchandise based on expert product knowledge and client preferences
  • Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
  • Alleviated product theft by maintaining sales floor and shopper awareness
  • Drove and exceeded sales goals by providing personalized beauty experience based on customer needs
  • Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty
  • Finalized purchases and processed payments
  • Displayed merchandise to present visually appealing arrangements that drive sales
  • Fostered clean and sanitary work environment to protect customers and staff from infection
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs
  • Backed up reception desk by answering phones, scheduling appointments and processing payments
  • Showed customers how to apply makeup and other products to achieve desired looks
  • Evaluated customer skin to determine unique conditions and skin type
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns
  • Assisted customers in feeling relaxed and comfortable with the process
  • Recommended complementary products based on guest interests or items selected for purchase
  • Finalized purchases and processed payments
  • Displayed merchandise to present visually appealing arrangements that drive sales
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.

Beauty Advisor

Ulta Beauty Inc
09.2021 - 11.2022
  • Fostered clean and sanitary work environment to protect customers and staff from infection
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs
  • Backed up reception desk by answering phones, scheduling appointments and processing payments
  • Showed customers how to apply makeup and other products to achieve desired looks
  • Evaluated customer skin to determine unique conditions and skin type
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns
  • Suggested styles and treatments based on clients' needs and appearances
  • Assisted customers in feeling relaxed and comfortable with the process
  • Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance
  • Utilized mobile devices and selling technology to communicate with clients and expand business
  • Drove and exceeded sales goals by providing personalized beauty experience based on customer needs
  • Alleviated product theft by maintaining sales floor and shopper awareness
  • Recommended complementary products based on guest interests or items selected for purchase
  • Recommended merchandise based on expert product knowledge and client preferences
  • Attended vendor training to enhance brand-related product knowledge and beauty trends
  • Maintained detailed business records to forecast events and promotions
  • Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards
  • Offered mini-facial and makeup applications to inspire sales and repeat business
  • Leveraged company database to nurture client relationships and facilitate outreach.

Customer Service Representative

Moosejaw
11.2022 - 01.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Educated customers on special pricing opportunities and company offerings
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Assisted customers with making payments or establishing payment plans to bring accounts current
  • Fielded customer complaints and queries, fast-tracking for problem resolution
  • Upheld quality control policies and procedures to increase customer satisfaction
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification
  • Made outbound calls to obtain account information
  • Used proven techniques to de-escalate angry customers during telephone interactions
  • Developed strong customer relationships to encourage repeat business
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Answered inbound calls, chats and emails to facilitate customer service
  • Set up and activated customer accounts
  • Improved customer service wait times to mitigate complaints
  • Mentored new employees on procedures and policies to maximize team performance.

Retail Sales Associate

Innovative Client Connections
07.2022 - 08.2022
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
  • Helped customers by answering questions and locating merchandise
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
  • Initiated friendly conversation with customers to determine level of assistance required
  • Followed company policies, rules and procedures to promote company goals and maintain safety
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales
  • Calculated pricing, applied discounts and collected payments to process transactions
  • Answered questions about current promotions and resolved issues according to store policies
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty
  • Engaged positively with each customer, providing professional and polite support for sales and service needs
  • Responded to customer questions about products and services
  • Greeted and assisted customers in locating items and completing purchases.

Education

Associate of Science - Computer Science And Programming

Oakland Community College
Bloomfield Hills, MI
06.2024

HS Diploma - undefined

Wylie E. Groves
Birmingham, MI
06.2020

Skills

  • Strong Communication and Interpersonal Skills
  • Makeup Application
  • Flexible Hours
  • Building Customer Loyalty
  • Meeting Sales Goals
  • Beauty Routine Advice
  • Exceeding Customer Expectations
  • Safety and Cleanliness Standards
  • Cash Counting
  • Register Opening and Closing
  • Social Media Platforms
  • Merchandise Restocking
  • Loyalty Programs
  • Theft Prevention
  • Ability to Lift 40 Pounds
  • Issue Refunds
  • Customer Consultations
  • Time Management
  • Retail Metrics and Goals
  • Sales Coordination
  • Item Ticketing and Pricing
  • Merchandising and Display
  • Display Arrangements
  • Loss Prevention Goals Monitoring
  • Critical Thinking
  • Excellent Written and Verbal Communication
  • Sales Expertise
  • Repair Cost Estimation
  • Rewards Programs
  • Energy and Physical Stamina
  • Product Demonstration
  • Goal-Driven
  • Multitasking and Organization
  • Returns and Exchanges
  • Information Updates
  • Planogram Execution
  • Providing Feedback
  • Adaptability and Flexibility
  • Team Collaboration
  • Individualized Assessments
  • Makeup and Lashes
  • Brand Promotion
  • Salon Policies and Procedures
  • Engaging with Diverse Customers
  • Skin Types

Languages

Japanese
Limited Working

Timeline

Customer Service Representative

Moosejaw
11.2022 - 01.2023

Beauty Advisor

Sephora
10.2022 - Current

Retail Sales Associate

Innovative Client Connections
07.2022 - 08.2022

Beauty Advisor

Ulta Beauty Inc
09.2021 - 11.2022

Associate of Science - Computer Science And Programming

Oakland Community College

HS Diploma - undefined

Wylie E. Groves
TERRI SWIFT