Terri Talton
Surf City,NC
Summary
Personable team-player with exemplary customer service and organizational skills looking for the opportunity to share my love of Topsail Island with visitors and guests. Would fully embrace being a part of a close-knit team and be honored to serve as a key point of contact in my community.
Overview
27
27
years of professional experience
Work History
Security Manager
Duke Energy
Raleigh, NC
03.2003 - 12.2024
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed multi-channel support, ensuring timely responses via phone, email, and chat.
- Interacted well with customers to build connections and nurture relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
Police Detective
Cary Police Department
Cary, NC
03.1998 - 03.2003
- Conducted thorough investigations, gathering evidence and interviewing witnesses to solve criminal cases.
- Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
- Developed strong relationships with community members, promoting trust and cooperation in law enforcement efforts.
- Enhanced community safety by collaborating with local agencies and implementing proactive policing strategies.
Education
Master of Science - Safety, Security And Emergency Management
Eastern Kentucky University
Richmond, Kentucky, KYSkills
- Customer focused
- Exceptional interpersonal communication
- Relationship building
- Meticulous attention to detail
- Microsoft outlook, word, and Excel
Timeline
Security Manager
Duke Energy
03.2003 - 12.2024
Police Detective
Cary Police Department
03.1998 - 03.2003
Master of Science - Safety, Security And Emergency Management
Eastern Kentucky University