Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terri Terrell

Palmetto,FL

Summary

Experienced veteran and Healthcare professional, prepared to step into the role of Dental Operations Manager. Proven success in enhancing patient experiences through effective coordination and communication with medical teams. Focuses on collaborative efforts and adapts to dynamic healthcare environments, ensuring reliability and flexibility. Skilled in patient scheduling, record management, and problem-solving.

Overview

26
26
years of professional experience

Work History

Patient Coordinator

Great Expressions Dental
06.2024 - Current
  • Registration of new patients
  • Update demographic and insurance information into new and existing patient in their electronic records
  • Identify insurance and self pay sources for each patient
  • Complete patient reminder calls
  • Answer phone calls in a timely manner
  • Schedule or reschedule appointments as needed
  • Post required documents in the EMR system
  • Check in patients
  • Collect fees due and post into financial ledger
  • Observe patient confidentiality
  • Have basic knowledge of medical/dental terminology
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
  • Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
  • Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.

Family Caregiver at Home

CNA/ Home Health Aide
12.2017 - Current
  • Laundry tasks
  • Pick up medicine and ensure medications are taken at the appropriate times
  • Cook daily meals
  • Shop for food, clothing, and essential items
  • Transport to/from appointments
  • Assist with bathing and grooming
  • Help with daily physical/mental exercise
  • Full time until resuming work with ID.me; now part time

Fraud Operations Specialist

ID.me
10.2021 - 06.2024
  • 1.5 years with the Account Recovery Team as a Member Support Rep, helping members to re-establish connection with their secured accounts
  • Securing digital identity by using emails, Zendesk and Google Meet online phone, and video chats in real time
  • Safeguarding and reducing the threat of social engineering and identity theft
  • Maintained accurate records of all investigated cases, ensuring proper documentation for audit purposes and regulatory compliance.
  • Reduced fraud losses by implementing effective detection strategies and monitoring systems.
  • Successfully managed multiple priorities simultaneously under tight deadlines while maintaining a high level of accuracy in case investigations.
  • Stayed abreast of emerging fraud trends to continuously refine detection methodologies and approaches.

Front Office Coordinator

Florida Department of Health and Centerplace Health
10.2003 - 12.2020


  • Referrals and HEDIS Specialist (Healthcare Effectiveness Data and Information Set) –to show compliance with HEDIS and STAR guidelines
  • Eligibility Clerk (DOH only) – reviewing each clients financial information to assist them with the sliding fee costs and payment for clinical services
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
  • Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
  • Enhanced patient experience by managing front office operations efficiently and professionally.
  • Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
  • Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
  • Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
  • Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
  • Prepared daily reports for management review, highlighting key performance metrics related to front-office activities.
  • Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
  • Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
  • Collect patient and client documents and information
  • Monitored office supplies by checking inventory and placing orders.
  • Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
  • Performed monthly financial reporting and recorded payments to keep accounting system updated.
  • Assisted in the implementation of electronic health records systems for increased efficiency and accuracy in recordkeeping.

Okaloosa County Health Department Ft. Walton Beach
02.1999 - 07.2002
  • Cashiering, insurance verification
  • Assisting front desk and medical records
  • Customer service
  • Answering phones and making appointments
  • Completing end of day reports
  • Assisting Immunization, Vital records and WIC clinics when needed

Education

No Degree - Medical Billing And Coding

Manatee Technical College
Bradenton, FL
06-2018

Skills

  • Proficient in medical terminology
  • Skilled in managing electronic health record systems
  • Work history with Great Expressions
  • Digital records management
  • Develop and implement policies and procedures to improve efficiency and productivity
  • Monitor and analyze operational performance metrics to identify areas for improvement
  • Manage staff, including hiring, training, and performance evaluations
  • Collaborate with other departments to ensure smooth coordination of operations
  • Ensure compliance with regulatory requirements and industry standards
  • Develop and maintain relationships with key stakeholders, including vendors and suppliers
  • Provide guidance and support to staff on operational issues
  • Identify opportunities for cost savings and process improvements
  • Conduct regular meetings with staff to communicate goals, objectives, and expectations
  • Proven team motivation skills
  • Effective communication skills

Timeline

Patient Coordinator

Great Expressions Dental
06.2024 - Current

Fraud Operations Specialist

ID.me
10.2021 - 06.2024

Family Caregiver at Home

CNA/ Home Health Aide
12.2017 - Current

Front Office Coordinator

Florida Department of Health and Centerplace Health
10.2003 - 12.2020

Okaloosa County Health Department Ft. Walton Beach
02.1999 - 07.2002

No Degree - Medical Billing And Coding

Manatee Technical College

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