Terri Tidwell
Memphis,TN
Summary
Experienced customer service and human resources professional with a strong background in supporting diverse needs, including military personnel and individuals with developmental disabilities. Demonstrated ability in using SAP and Kronos systems, with a commitment to providing high-quality support and fostering positive relationships. Known for excellent communication, problem-solving skills, and maintaining a high quality score in customer interactions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Strategic Data Systems
Millington, TN
06.2023 - 01.2025
- Provided comprehensive support to Military Sailors and their families, resolving inquiries through multiple communication channels and ensuring high satisfaction levels.
- Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels
- Independently process standard personnel actions necessary to process military members for assignment, enlistment, reenlistment, promotion, awards, performance evaluation, routine boards, separation, or similar matters
- Identify and correct inaccurate data in personnel systems and verify that corrective personnel actions are taken.
- Interpret policy and data to respond to inquiries pertaining to military personnel actions including entitlements, benefits, and eligibility for various Navy programs.
Referral Coordinator
Christ Community Health Services
Memphis, TN
05.2023 - 08.2023
- Ensures that referrals are addressed in a timely manner.
- Contact insurance companies to ensure that verification of benefits and prior authorization approval requirements are met.
- Handles requests from third-party referral sources, and provides relevant information and data.
- Coordinated patient care as a Referral Coordinator, streamlining the referral process, and improving patient experience through effective communication with insurance companies and healthcare providers.
Command Call Center Supervisor
Floor and Décor warehouse
Memphis, TN
04.2019 - 05.2023
- Supported customers by efficiently managing large amounts of calls and emails per day, while reporting any issues to the warehouse manager.
- Follow up with customers after completing sales to assess satisfaction, and resolve any customer issues..
- Led a warehouse team as Command Call Center Supervisor, optimizing customer order fulfillment, and improving team efficiency through effective management and training.
Human Resource Coordinator Assistant/ Recruiter
A Plus Care Solution
Memphis, TN
12.2016 - 04.2021
- Supported HR processes as a Human Resource Coordinator Assistant/Recruiter, enhancing recruitment strategies, and fostering positive employee relations through targeted training and support.
- Ensuring adherence to employment laws and regulations by maintaining necessary documentation.
- Filing documents, managing calendars, coordinating meetings, and handling office supplies
Education
High School Diploma -
Bolton High School
TN05.2015
Skills
- Customer Service
- Human Resources Management
- Problem Solving
- SAP/Kronos Proficiency
- Active Listening
Certification
- CPR/ First Aid
- Medication license
- Forklift
Timeline
Customer Service Representative
Strategic Data Systems
06.2023 - 01.2025
Referral Coordinator
Christ Community Health Services
05.2023 - 08.2023
Command Call Center Supervisor
Floor and Décor warehouse
04.2019 - 05.2023
Human Resource Coordinator Assistant/ Recruiter
A Plus Care Solution
12.2016 - 04.2021
High School Diploma -
Bolton High School
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