Terri Toops
Lakeland
Summary
Results-driven risk management professional with expertise in regulatory compliance and patient care coordination. Proven ability to enhance clinical workflows and implement safety protocols.
Overview
2027
2027
years of professional experience
Work History
Risk Assessment Coordinator
Watson Clinic
Lakeland
2024 - Current
- Interpreted federal, state and local laws and regulations to enhance risk management programs.
- Collaborated with internal teams such as Fraud Prevention and Risk Management to ensure compliance with applicable regulations.
- Performed risk assessments to identify potential weaknesses in management systems.
- Implemented safety protocols and risk management initiatives in the workplace.
- Developed and maintained departmental policies and procedures to streamline operations.
Clinical Services Coordinator
Watson Clinic
Lakeland
2018 - 2024
- Collaborated with interdisciplinary teams to improve patient care processes and outcomes.
- Organized clinical meetings to identify and implement service delivery improvements.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Developed and maintained strategic relationships with external providers, hospitals, and healthcare organizations to enhance service coordination.
Regional Site Manager
Watson Clinic
Lakeland
2012 - 2018
- Supervised daily operations, ensuring efficient clinic functionality and optimal patient experience.
- Trained staff on compliance and safety protocols, enhancing adherence to healthcare standards.
- Developed workflows to enhance patient care and streamline processes.
- Collaborated with medical teams to address operational challenges promptly.
- Managed daily site operations, coordinating staff and contractors to maintain seamless service delivery.
North Pediatrics Site Manager
Watson Clinic
Lakeland
2010 - 2012
- Managed daily site operations and ensured compliance with health regulations.
- Coordinated staff schedules to optimize resource allocation and coverage.
- Conducted regular inspections to maintain facility safety and cleanliness.
- Trained new employees on site policies and operational best practices.
Licensed Practical Nurse
Watson Clinic
Lakeland
2006 - 2010
- Delivered compassionate care to pediatric patients across diverse clinical settings, enhancing patient comfort and trust.
- Administered medications per physician's orders, ensuring accurate dosages and adherence to safety protocols.
- Collaborated with multi-disciplinary team members to develop individualized treatment plans for each patient.
- Assisted pediatricians during examinations and procedures by preparing necessary instruments, facilitating efficient patient care.
Retirement Department Manager
Publix Super Markets, Inc.
Lakeland
2000 - 2005
- Collaborated with cross-functional teams to gather requirements, defining project scope to align with strategic objectives.
- Troubleshot and resolved technical issues promptly, ensuring uninterrupted system performance and user satisfaction.
- Collaborated closely with project managers, designers, and other developers in order to complete tasks efficiently and effectively.
- Reviewed project requirements to clarify customer expectations, identifying necessary resources to achieve project goals.
Retirement Benefits Supervisor
Publix Super Markets, Inc.
Lakeland
1998 - 2000
- Analyzed benefit plans for compliance with company policies and regulations, ensuring adherence to industry standards.
- Facilitated resolution of complex benefits-related issues for team members, enhancing overall team effectiveness.
- Assessed compliance with plan frameworks, company standards, and legal statutes to mitigate risks and uphold regulatory integrity.
Retirement Benefits Specialist
Publix Super Markets, Inc.
Lakeland
1994 - 1998
- Administered employee benefits programs and services for associates.
- Processed benefits claims and maintained accurate records.
- Researched and resolved employee inquiries regarding benefits programs.
- Monitored compliance with federal and state regulations concerning employee benefits.
Accounts Payable Analyst
Publix Super Markets, Inc.
Lakeland
1990 - 1994
- Processed vendor invoices to ensure timely payments and adherence to company policies.
- Reviewed and reconciled discrepancies in accounts payable records to uphold accuracy.
- Maintained organized files for all accounts payable transactions and documentation to facilitate efficient retrieval.
Payroll Specialist
Publix Super Markets, Inc.
Lakeland
1986 - 1990
- Processed payroll for over 500 employees bi-weekly, ensuring accurate and timely compensation.
- Reviewed timecards for accuracy and resolved discrepancies to maintain payroll integrity.
- Managed multiple tasks simultaneously while consistently meeting payroll deadlines.
Education
Associate of Applied Science -
Polk State College
Lakeland05-2016
Licensed Practical Nurse - Licensed Practical Nursing
Traviss Technical Center
Lakeland, FL06-2006
Bachelor of Science - Health Care Administration
Polk State College
Lakeland04-2026
Skills
- Risk management
- Regulatory compliance
- Policy execution
- Workflow optimization
- Care coordination
- Team collaboration
Timeline
Risk Assessment Coordinator
Watson Clinic
2024 - Current
Clinical Services Coordinator
Watson Clinic
2018 - 2024
Regional Site Manager
Watson Clinic
2012 - 2018
North Pediatrics Site Manager
Watson Clinic
2010 - 2012
Licensed Practical Nurse
Watson Clinic
2006 - 2010
Retirement Department Manager
Publix Super Markets, Inc.
2000 - 2005
Retirement Benefits Supervisor
Publix Super Markets, Inc.
1998 - 2000
Retirement Benefits Specialist
Publix Super Markets, Inc.
1994 - 1998
Accounts Payable Analyst
Publix Super Markets, Inc.
1990 - 1994
Payroll Specialist
Publix Super Markets, Inc.
1986 - 1990
Associate of Applied Science -
Polk State College
Licensed Practical Nurse - Licensed Practical Nursing
Traviss Technical Center
Bachelor of Science - Health Care Administration
Polk State College