Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erik Maxwell

Oxnard,CA

Summary

Knowledgeable and dedicated customer service professional gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Program Safety Manager

Warriors To Wilderness
12.2023 - Current
  • Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
  • Conducted thorough accident investigations to identify root causes and prevent future occurrences.
  • Developed and implemented safety programs.
  • Conduct detailed grounds safety inspections to maintain a hazard-free environment for all participants.
  • Adhere to tailored safety measures encompass thorough assessments and proactive solutions to avert accidents, reinforcing a culture of safety within Warriors to Wilderness programs.
  • Conducts wildlife advisory and safety lectures for all program participants and staff, emphasizing best practices and awareness of potential wildlife interactions.
  • Actively advise the CEO and program managers on necessary policy changes, ensuring that the organization remains at the forefront of safety standards.
  • Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.

Server

California Pizza Kitchen
10.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Streamlined server training process for improved employee retention and quicker onboarding.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Host

Cheesecake Factory Inc
06.2022 - 10.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Merchandise Associate

Lowes Home Improvment
02.2022 - 06.2022
  • Updated pricing and signage and price tags to reflect current sales, updated product displays and educated customers.
  • Verified products appeared at correct locations in proper quantities. Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor. Arranged consistent shelves, bins and racks by following established planograms.
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Verified products appeared at correct locations in proper quantities.
  • Greeted, serviced and thanked all customers; answered questions regarding store merchandise, Dept. information and pricing.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Science - Kinesiology

Ventura Community College
Ventura, CA
06.2025

High School Diploma -

Ventura High School
Ventura, CA
06.2021

Skills

  • Customer assistance
  • Group leadership
  • Interpersonal Communication
  • Attention to Detail
  • Team Building
  • Planning and Coordination
  • Product Restocking
  • Stocking and replenishing
  • Hospitality Service Expertise
  • High-Volume Dining

Timeline

Program Safety Manager

Warriors To Wilderness
12.2023 - Current

Server

California Pizza Kitchen
10.2022 - Current

Host

Cheesecake Factory Inc
06.2022 - 10.2022

Merchandise Associate

Lowes Home Improvment
02.2022 - 06.2022

Bachelor of Science - Kinesiology

Ventura Community College

High School Diploma -

Ventura High School

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