Master of Science - Social Work
The University of West Florida
Pensacola, FL05.2015
Terri Tucker
Monroeville,AL
Summary
Experienced Social Worker with extensive knowledge of community resources, committed to improving social and economic well-being for individuals and families, and consistently delivering results in alignment with professional standards. Dedication to inspiring community service and addressing social issues has played a vital role in improving the quality of life for marginalized communities. My experience, skills, and passion for social work make me a strong candidate for any related position.
Education
Skills
- Treatment Planning
- Resource Management
- Care Coordination
- Case Management
- Active Listening
- Client Needs Assessments
- Interviewing Skills
- Home Visits and Inspections
- Referral Coordination
- Elderly Advocacy
- Risk Management
- Community Outreach
Timeline
Case Manager
Council On Aging Of NorthWest Florida
Customer Care
Xtend Healthcare
Substance Abuse Counselor Intern
The Friary Of Lakeview Center
School Social Work Intern
Hallmark Elementary
Child Welfare Caseworker Intern
Families First Network
Data Entry Clerk
Shelf Level Retail
Master of Science - Social Work
The University of West Florida
Work History
Case Manager
Council On Aging Of NorthWest Florida
- Conducted home visits to assess safety risks and recommend modifications, promoting independence for elderly clients.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Advocated for clients' needs within the healthcare system, securing necessary resources and services to improve overall health outcomes.
- Conducted mental health screenings for early detection of cognitive decline, enabling timely interventions and support.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
- Provided crisis intervention services when necessary, addressing urgent concerns while maintaining patient safety.
- Educated families about available community resources, increasing their awareness of potential supports and assistance programs.
- Maintained detailed records of client interactions, assessments, interventions, and progress towards established goals with a caseload of 40 or more clients.
Customer Care
Xtend Healthcare
- Collected health information and assisted qualified patients with registration for COVID-19 vaccination.
- Scheduled vaccination appointments efficiently, contributing to higher community vaccination rates.
- Developed problem-solving skills through addressing various challenges faced by callers during the pandemic.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Connected individuals with appropriate resources and services based on their unique needs.
- Maintained strict confidentiality when handling sensitive personal information from callers.
- Supported diverse communities by providing culturally competent communication tailored to individual needs.
- Managed challenging conversations with distressed or frustrated callers while maintaining composure and professionalism at all times.
Substance Abuse Counselor Intern
The Friary Of Lakeview Center
- Worked along side a Certified Substance Abuse Counselor during various shifts.
- Worked with Clients and their families to gain knowledge of Substance Abuse.
- Able to learn and apply counselor client relationship.
- Able to maintain confidentiality and healthy boundaries.
- Gained confidence within myself to be a active person in the community and working with Outreach.
- Provide group counseling of 8 or more women.
- Prepared educational classes, such as cognitive, relapse prevention, and anger management.
School Social Work Intern
Hallmark Elementary
- Collaborated with teachers and administrators to develop strategies for addressing students'' social, emotional, and behavioral needs.
- Increased access to community resources for students and families by establishing partnerships with local organizations and agencies.
- Promoted a safe and supportive learning environment by implementing evidence-based prevention programs focused on bullying, substance abuse, and mental health awareness.
- Advocated for students'' needs through effective communication and collaboration with school staff, resulting in increased access to academic accommodations and support services.
- Offered community resource guidance to clients to meet family needs for assistance.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
Child Welfare Caseworker Intern
Families First Network
- Improved child safety by collaborating with multidisciplinary teams to develop effective intervention plans.
- Conducted 1 or more weekly supervised visitation between child and guardian.
- Achieved timely permanency for children in foster care through diligent case management and collaboration with stakeholders.
- Reduced risk of abuse or neglect by providing families with targeted interventions and regular monitoring.
- Increased client engagement by developing rapport, demonstrating empathy, and maintaining open lines of communication throughout the casework process.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Facilitated successful reunification between children and their families through ongoing support, communication, and coordination of services
Data Entry Clerk
Shelf Level Retail
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Maintained high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Completed data entry tasks with accuracy and efficiency.
Certification
Medicare Advocate Certification, 11/2023
Awards
Living the Values Award-2014,
presented by the Council on Aging of West Florida
or exhibiting teamwork and a willingness to assist others.
Overview
1
1
Certificate
Similar Profiles
Lori CoppelsLori Coppels
Executive Assistant at Council on Aging of West FloridaExecutive Assistant at Council on Aging of West Florida
Anna HubbardAnna Hubbard
Case Manager at Council On Aging Of West FloridaCase Manager at Council On Aging Of West Florida
Megan AlvisMegan Alvis
Senior Case Manager/Options Counselor at Northwest Kansas Area Agency on AgingSenior Case Manager/Options Counselor at Northwest Kansas Area Agency on Aging
James SniderJames Snider
Electrician at Harrigan Lumber CompanyIncElectrician at Harrigan Lumber CompanyInc
Carolyn GalbraithCarolyn Galbraith
Care Coordinator at Cecelia HealthCare Coordinator at Cecelia Health