Terri Tugman
Sharon,SC
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Acceptance Insurance
01.2024 - Current
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Sales manager
Stanton optical
01.2023 - 01.2024
- Led sales team to exceed quarterly revenue targets through effective coaching and support.
- Developed and implemented training programs to enhance product knowledge among staff.
- Analyzed market trends to identify new business opportunities and inform strategic planning.
- Fostered strong relationships with key clients, ensuring high levels of customer satisfaction and retention.
- Streamlined sales processes, resulting in improved efficiency and reduced operational costs.
- Mentored junior sales representatives, promoting professional growth and skill development within the team.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Sales Agent
Progressive
01.2022 - 01.2024
- Conducted comprehensive policy reviews to identify gaps and recommend appropriate coverage options.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
Assistant Manager
Woodforest Bank
01.2022 - 01.2022
- Led team in achieving operational efficiency through streamlined processes and enhanced customer service protocols.
- Mentored staff on compliance regulations and best practices to ensure adherence to banking policies.
- Analyzed customer feedback to implement process improvements, enhancing overall client satisfaction scores.
- Oversaw daily branch operations, ensuring accuracy in transactions and adherence to security measures.
- Collaborated with management on strategic initiatives aimed at increasing branch performance and profitability.
- Implemented inventory control systems resulting in reduced discrepancies and improved resource allocation.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Branch manager
Freeway Insurance
01.2021 - 01.2022
- Led branch operations, ensuring compliance with company policies and regulatory requirements.
- Developed and implemented strategic marketing initiatives to increase local market penetration.
- Mentored and trained staff, fostering a culture of continuous improvement and professional development.
- Analyzed branch performance metrics to identify areas for operational efficiency and cost reduction.
- Enhanced customer experience by streamlining service processes and resolving complex client issues.
- Collaborated with cross-functional teams to drive sales growth through targeted product offerings.
- Oversaw budget management, optimizing resource allocation to achieve financial objectives.
- Established strong relationships with community partners to enhance brand visibility and reputation.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Store Manager
Rent A Center
01.2020 - 01.2021
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Developed training programs for new sales associates, enhancing product knowledge and customer engagement.
- Analyzed market trends to identify growth opportunities, contributing to strategic decision-making processes.
- Collaborated with marketing teams to create promotional strategies that increased brand visibility and sales performance.
- Monitored sales metrics regularly to assess team performance and adjust strategies as needed for optimal results.
- Fostered a high-performance culture by mentoring staff, promoting teamwork, and facilitating skill development initiatives.
- Established strong relationships with key clients, resulting in improved retention rates and increased repeat business.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Store Manager
Metro Pcs
01.2020 - 2021
- Led daily operations, ensuring seamless customer service and adherence to company policies.
- Developed training programs to enhance team performance and improve service delivery.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, driving strategic initiatives for revenue growth.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Coordinated marketing efforts, increasing community engagement and brand visibility.
- Mentored junior staff, improving their capabilities in customer interactions and problem-solving skills.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
High School Diploma -
Crossroads Charter High
Charlotte, North CarolinaSkills
- Customer service
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Retail sales techniques
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- Employee training
- Recruitment and hiring
- POS systems
- Goals and performance
- Team motivation
- Recruiting and hiring
Certification
- Personal lines Insurance License
Timeline
Store Manager
Acceptance Insurance
01.2024 - Current
Sales manager
Stanton optical
01.2023 - 01.2024
Sales Agent
Progressive
01.2022 - 01.2024
Assistant Manager
Woodforest Bank
01.2022 - 01.2022
Branch manager
Freeway Insurance
01.2021 - 01.2022
Store Manager
Rent A Center
01.2020 - 01.2021
Store Manager
Metro Pcs
01.2020 - 2021
High School Diploma -
Crossroads Charter High