Summary
Overview
Work History
Education
Skills
Websites
Volunteer Affiliation
Certification
Timeline
BusinessAnalyst

Terri Uglem

Maple Grove,Minnesota

Summary

Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and team members at once and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service.

Overview

19
19
years of professional experience
13
13

Years as a project manager

Work History

Senior Project Manager

Optum
Minneapolis, MN
11.2007 - 11.2023
  • Optum Care, June 2020 - Present
  • Member of Optum Care Market Support Operations PMO
  • Served as the Operational Business PM for new Medicare Advantage risk transfer implementations, which include Claims, Clinical, Marketing/Communications, Product/Benefit, Provider Data, Service Center, Reporting and Testing
  • Built and managed implementation project plan, risk register, project communications
  • Reported project status, including upcoming/late activities, risk/issue identification and mitigation to the Market and Optum Care Leadership
  • Interacted with various internal and Market-facing SMEs, External Payors and Clients, Stakeholders and Executive-level team members
  • Worked well in a team setting, providing support and guidance.

Senior Project Manager

UnitedHealthcare Employer and Individual
09.2015 - 02.2020
  • Member of the Enterprise Product Readiness and Optimization PMO with responsibilities for multiple Medical and Behavioral product development projects
  • Successfully completed $10M enterprise-level national tiered benefit plan project, which provided cost savings for members, clients and UnitedHealthcare
  • Partnered with national Product Development leaders to launch newly created and re-designed products for 16.5 million commercial members providing telehealth and self-guided behavioral therapy capabilities
  • Managed end to end projects through creation and execution of project work plans, including project scope definition, risk identification, risk mitigation, project methodology, resource allocation, facilitations, and other areas of expertise
  • Developed and lead executive status reporting across all projects including 4-blockers, executive dashboards, and functional partner report outs

Senior Project Manager

Optum Health Physical Health
01.2011 - 08.2015
  • Annually managed eight-10 medium- to large-scale projects to support revenue growth for $200M business segment
  • Project included client implementations, business process improvements, and product launches
  • Managed three-five projects concurrently.
  • Projects consisted of Physical Health Network implementations offering Physical Therapy, Occupational Therapy, Chiropractic and Acupuncture benefits to a client's membership
  • Areas included were Provider Communications, Eligibility file set up, Marketing, and Provider Network Management.
  • Created and executed project work plans
  • Provided subject matter expertise in areas of project management including project scope definition, risk identification, risk mitigation, project methodology, resource allocation, facilitations and other areas of expertise based on established project management techniques.

Proposal Project Manager/Writer/RFP Response Database Manager

Optum Health
11.2007 - 01.2011
  • Project managed proposal teams and processes to ensure information strategy, accuracy, and timeliness
  • Partnered with Vice Presidents and Sales Leads to assess customer needs and requirements for RFP responses
  • Interacted and communicated cross-divisionally with Sales, Operations and Product teams
  • Maintained database housing proposal responses and artifacts

Education

Bachelor of Science; Elementary Education -

University of Arkansas At Little Rock
Little Rock, AR

Bachelor of Arts; Journalism Major, Communications Minor -

University of Central Arkansas
Conway, AR

Skills

  • Healthcare Project Management
  • Project Planning
  • Product Implementation and Deployment
  • Requirements Gathering
  • Documentation and Reporting
  • Stakeholder Relations
  • Agile Methodology
  • Procuring Funding
  • Client Relations
  • Cross-Functional Communication
  • Team Collaboration & Leadership
  • Microsoft Office, MS Project, PowerPoint, Sharepoint Smartsheet

Volunteer Affiliation

Wild Paws Midwest Animal Sanctuary, Board Member and Volunteer Program Lead, 2015, Current

Certification

Project Management Professional - March 2018-Present

Timeline

Senior Project Manager

UnitedHealthcare Employer and Individual
09.2015 - 02.2020

Senior Project Manager

Optum Health Physical Health
01.2011 - 08.2015

Senior Project Manager

Optum
11.2007 - 11.2023

Proposal Project Manager/Writer/RFP Response Database Manager

Optum Health
11.2007 - 01.2011

Bachelor of Science; Elementary Education -

University of Arkansas At Little Rock

Bachelor of Arts; Journalism Major, Communications Minor -

University of Central Arkansas

Similar Profiles

CREATE PROFILE
Terri Uglem