Hi, I’m
Terri Walker
Tacoma,WA
Summary
Dedicated transportation driver with Medstar Cabulance, skilled in defensive driving and customer service. Enhanced patient satisfaction through efficient medical transport and effective communication. Proven ability in route planning and problem-solving, ensuring timely pickups and safe assistance for clients. Committed to maintaining high standards of safety and reliability in all operations.
Overview
8
years of professional experience
Work History
Medstar Cabulance
Transportation Driver
08.2022 - Current
Job overview
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Communicated with patients and healthcare workers in both English and [Language].
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
Wellfound Behavorial Health
Mental Health Tech /Housekeeping
01.2019 - 05.2022
Job overview
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Wesley Lea Hill
Housekeeper/Housekeeping and Laundry Attendant
01.2018 - 12.2019
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Adhered to professional house cleaning checklist.
Annie Wright School
Housekeeper Aide
08.2017 - 12.2018
Job overview
- Participated in regular performance reviews with supervisors, seeking feedback for continuous improvement in job performance quality and efficiency levels.
- Maximized efficiency with thorough training in proper cleaning techniques and use of equipment.
- Managed laundry responsibilities efficiently, ensuring clean linens were readily available for room turnovers.
- Reduced complaints by promptly addressing any housekeeping issues and providing swift solutions.
- Cleaned Classrooms
- Removed Trash
Education
Cleveland High SchoolPortland, OR
High School Diploma
06-1989
University Overview
- Extracurricular Activities: [Activity]
Skills
- Defensive driving
- Fuel efficiency
- Route planning
- Heavy lifting
- Punctuality
- Safe driving practices
- Loading and unloading
- Passenger assistance
- Vehicle inspection
- Customer service
- Problem-solving
- Punctual and reliable
- Relationship building
Timeline
Transportation Driver
Medstar Cabulance
08.2022 - Current
Mental Health Tech /Housekeeping
Wellfound Behavorial Health
01.2019 - 05.2022
Housekeeper/Housekeeping and Laundry Attendant
Wesley Lea Hill
01.2018 - 12.2019
Housekeeper Aide
Annie Wright School
08.2017 - 12.2018
Cleveland High School
High School Diploma
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