Summary
Overview
Work History
Education
Skills
Timeline
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Terri Walker

Wayland,MI

Summary

Hardworking and passionate career seeker with versatile skills in project management, problem-solving, and collaboration. Recognized as a leader to drive success in fast-paced environments and for ensuring high standards. Excels at multitasking and optimization. Results-oriented, trustworthy and committed to continuous learning and growth.

Overview

34
34
years of professional experience

Work History

Learning Ambassador/Trainer Fulfillment Associate

AMAZON
07.2020 - Current
  • Learning/Training Ambassador for vendor returns (VRET) department.
  • Achieved #1 position in global standings for VRET department with a 99.3% quality rate.
  • Train Damage Processing Associates (DPA’s) to correct, process, and prepare damaged and HAZMAT goods generated by fulfillment center.
  • Work closely with Safety Team processes for HAZMAT solutions; i.e. increased efficiencies for removal, logistics, etc.
  • Serve as Problem Solver to alleviate and resolve roadblocks to ensure DPA’s meet expected desired processing rates.
  • Enforce SOP for liquidation cycles, donations and damage grading processes.
  • Prepare BOLs and schedule/supervise the loading for vendor return shipments.
  • Act as bounty hunter for Outbound Dock, locating and expediting inverted customer packages prior to CPT (critical pull time).
  • Support Induct and Jack of functions to repair repack packages to ensure CPT is met.
  • PIT (powered industrial truck) licensed and (TDR) Trailer Dock and Release trained.

Facilities Manager

ARAMARK
03.2019 - 11.2019
  • Provided contract facilities management for twelve National Heritage Academies (NHA) in Greater Grand Rapids area varying in size, age, and building structure.
  • Managed annual facility budgets for needed repairs, janitorial supplies, and summer improvements.
  • Supervised staff of 8 in day-to-day activities and training.
  • Ensured all schools were safe, clean and student-ready every day.
  • Prioritized and completed daily needs of client (Principal) including attention to building and grounds, safety concerns and/or special requests.
  • Met with Principals bi-weekly basis to review active projects, areas of concern and upcoming events.
  • Managed and scheduled facility requests and work orders.
  • Conducted daily/monthly inspections of grounds, external structures, systems, and equipment.

Senior Facilities Planner

AMWAY CORPORATION
06.1991 - 03.2016
  • Served as a vital member of facilities planning team focused on creating workplace solutions, maximizing productivity and motivation for employees and Corporation.
  • Provided Senior Management with strategic and long-term real estate solutions driven by downsizing, growth and/or reorganization.
  • Prepared conceptual designs and completed construction documents for office areas, support/team areas, conferencing solutions and management offices via AutoCad software.
  • Led project meetings to review as-builts, FFE designs, asbestos concerns, ADA compliance, server capacities and materials selection.
  • Presented project planning and implementation logistics to Leadership and their organizations affected to ensure occupant preparedness and unity towards success.
  • Developed RFI documents for trades and reviewed responses for accuracy and selection.
  • Managed capital and expense project budgets including requisitions, end of payable and change orders.
  • Managed successful relocation of Finance division with 300+ staff to off-site leased facility on time and under budget.
  • Led renovation of Legal division, a delicate multi-phase project, including build outs for increased audio privacy, enhanced video conferencing and upgraded security for corporate documents.
  • Worked with local trades and Landlord in Manhattan (NY) to implement an environment for Amway’s Marketing department to have a face in the competitive market.
  • Due to acquisition of Laura Mercier cosmetic company tasked with implementing environmental and technical changes at Texas location to ensure they adhered to Amway’s SOPs while maintaining their own identity.
  • Utilized SOPs and cost-benefit analysis to keep a strong hold on scope creep and cost containment.
  • Maintained minimal downtime, facility appearance and wayfinding during renovations.
  • Sought and nurtured relations with network and industry experts.

Education

Master's in Management - Management

AQUINAS COLLEGE
Grand Rapids, MI

Bachelor of Applied Science - Facilities Management

FERRIS STATE UNIVERSITY
Big Rapids, MI

Associate of Applied Science - Architectural Technology

FERRIS STATE UNIVERSITY
Big Rapids, MI

Skills

  • Project Management
  • Attention to detail
  • Problem-solving
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Task prioritization

Timeline

Learning Ambassador/Trainer Fulfillment Associate

AMAZON
07.2020 - Current

Facilities Manager

ARAMARK
03.2019 - 11.2019

Senior Facilities Planner

AMWAY CORPORATION
06.1991 - 03.2016

Bachelor of Applied Science - Facilities Management

FERRIS STATE UNIVERSITY

Master's in Management - Management

AQUINAS COLLEGE

Associate of Applied Science - Architectural Technology

FERRIS STATE UNIVERSITY

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