- Music
- I enjoy helping others and giving back to the community
- Gym Workouts
- Baking
- Animal Care
- Team Sports
- Fashion and Style
- I enjoy cooking for friends and family gatherings
- Watching Movies and TV Shows
- I participate in low-impact exercises to strengthen core muscles
- Mindfulness Practices
- Cooking
Terri Waterman
Azle,TX
Summary
Dynamic operations leader with a proven track record at Southwest Airlines, enhancing efficiency through strategic process improvements and performance analysis. Skilled in training and mentoring teams, fostering a culture of continuous development. Adept at decision-making and operational management, driving productivity and customer satisfaction in fast-paced environments.
Overview
50
50
years of professional experience
Work History
Assistant Manager of Operations
Southwest Airlines
02.2011 - 11.2025
- Streamlined operational workflows to enhance efficiency and reduce delays in service delivery.
- Led cross-functional teams to implement process improvements, increasing overall productivity.
- Developed training programs for new hires to ensure compliance with safety standards and operational procedures.
- Analyzed performance metrics to identify trends and drive strategic decision-making initiatives.
- Collaborated with department heads to align operational strategies with corporate goals and objectives.
- Mentored junior staff, fostering a culture of continuous improvement and professional development.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
Supervisor
Southwestern Bell Telephone
07.1975 - 12.2009
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service protocols and technical systems.
- Implemented process improvements that enhanced team efficiency and service delivery.
- Monitored performance metrics to assess team productivity and quality of service.
- Coordinated scheduling to optimize workforce allocation during peak demand periods.
- Resolved customer complaints by developing effective solutions in a timely manner.
- Conducted regular training sessions to maintain compliance with industry standards.
- Collaborated with management to develop strategies for operational enhancements and growth initiatives.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
High School Diploma -
Roosevelt High School
San Antonio, TXSkills
- Training and mentoring
- Employee supervision
- Purchasing and planning
- Scheduling coordination
- Business development
- Performance analysis
- Technical aptitude
- Team building
- Operations management
- Operational efficiency
- Performance tracking
- Customer engagement
- Staff training and development
- New employee hiring
- Scheduling and coordination
- Business forecasting
- Policy enforcement
- Compliance monitoring
- Budget tracking
- Customer relations
- Decision-making
- Effective leader
Accomplishments
- Supervised team of 98 staff members.
- Documented and resolved Maintenix which led to streamlined work.
Interests
Timeline
Assistant Manager of Operations
Southwest Airlines
02.2011 - 11.2025
Supervisor
Southwestern Bell Telephone
07.1975 - 12.2009
High School Diploma -
Roosevelt High School