Terri W. Dorsey
Chester
Summary
Over ten years of seasonal and part time experience with a variety of name brand retailers, while maintaining a full time career as a Social Work Case Manager. Knowledgeable of customer service and cash management. Accountable for the daily supervisor and training of up to 8 Cashiers. Familiar with store operations and policies, including new store opening, inventory management, customer service, and order processing.
Overview
31
31
years of professional experience
Work History
Product Specialist
Blue Buffalo
Richmond
04.2014 - 06.2019
- Communicate with Pet Parents in assigned pet specialty stores regarding Blue Buffalo products.
Customer Service Associate
Ross Dress for Less
Raleigh
03.2008 - 06.2009
- Skilled in areas of order processing, inventory control and customer management.
- Provided customer service for purchasing, returns, and exchanges and enforced store policies.
Customer Service Associate
Kroger
Midlothian
10.2003 - 08.2005
- Managed customer service and cashier activities in areas of purchasing, returns and exchanges.
Customer Service Associate (Seasonal)
Barnes and Noble Booksellers
Midlothian
12.2005 - 03.2005
- Assisted customers on sales floor in locating books, processing orders and ordering inventory.
Customer Service Associate
Ross Dress for Less
Midlothian
04.2004 - 09.2004
- Assisted with new store opening in 2004.
Front End Supervisor
Kohls
05.2000 - 12.2000
- Supervised cashier activities; scheduling breaks, dispersing change, processing credit applications and closing out all registers at the end of shift and closing store.
Front End Supervisor
Kmart
08.1988 - 03.1991
- Managed cashier activities for purchasing, returns and exchanges and enforced store policies.
Education
Masters of Science - Social & Community Services
Capella University
Bachelor of Arts - Sociology/Administrative Justice
Virginia State University
Skills
- Strong Communication Skills
- Thorough and Detail Oriented
- Work Well Under Pressure
- Cashier Supervisory Experience
- Training Instructor
- Inventory Management
- Knowledge of Store Policies
- New Store Opening Experience
Timeline
Product Specialist
Blue Buffalo
04.2014 - 06.2019
Customer Service Associate
Ross Dress for Less
03.2008 - 06.2009
Customer Service Associate (Seasonal)
Barnes and Noble Booksellers
12.2005 - 03.2005
Customer Service Associate
Ross Dress for Less
04.2004 - 09.2004
Customer Service Associate
Kroger
10.2003 - 08.2005
Front End Supervisor
Kohls
05.2000 - 12.2000
Front End Supervisor
Kmart
08.1988 - 03.1991
Masters of Science - Social & Community Services
Capella University
Bachelor of Arts - Sociology/Administrative Justice
Virginia State University