Terri Williams
Lake Charles,LA
Summary
Talented Billing Supervisor proficient in daily accounts receivable operations, collections and reporting. Open and clear communicator with consistent approach to reviewing and improving processes. Adept at maximizing productivity across 10-year history of career success.
Overview
12
12
years of professional experience
Work History
Insurance Billing Supervisor
Sleep Disorder Center Of Louisiana
Lake Charles, LA
01.2020 - Current
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
- Oversaw financial operations, producing invoices, processing payments and preparing deposits.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Patient Access Specialist
Lake Charles Memorial Hospital
Lake Charles, Louisiana
05.2017 - 01.2020
- Collected and validated patient demographics and insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Chiropractic Office Manager
Caraway-Branch Chiropractic Clinic
Lake Charles, Louisiana
01.2010 - 10.2016
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Recruited, hired, trained and supervised staff of six and implemented mentoring program that offered positive employee engagement.
Education
Associate of Applied Science - Medical Office Assistance
Delta Tech
Lake Charles10.2006
High School Diploma -
Washington Marion Magnet High School
Lake Charles05.2003
Skills
- Claim Processing
- Office Management
- Month-End Closing Procedures
- Electronic Key Management Systems
- Staff Training
- Team Management
Timeline
Insurance Billing Supervisor
Sleep Disorder Center Of Louisiana
01.2020 - Current
Patient Access Specialist
Lake Charles Memorial Hospital
05.2017 - 01.2020
Chiropractic Office Manager
Caraway-Branch Chiropractic Clinic
01.2010 - 10.2016
Associate of Applied Science - Medical Office Assistance
Delta Tech
High School Diploma -
Washington Marion Magnet High School
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