Summary
Overview
Work History
Education
Skills
Websites
Professional Highlights
Timeline
Generic

Terri Williams

Toledo,OH

Summary

Dedicated Human Resources professional bringing 25 years of expertise in benefits administration, payroll, HRIS implementations, recruitment, onboarding, and employee relations. Talented in bridging gaps between labor forces and management to achieve objectives. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

26
26
years of professional experience

Work History

Health & Welfare Benefits Consultant

Bon Secours Mercy Health
01.2022 - Current
  • Focus on managing comprehensive health and welfare benefits plans that align with both associate needs and organizational goals
  • With expertise in employee benefits and HR, the role involves ensuring compliance with intricate design, contractual, and governmental mandates.

Absence Management Specialist

Bon Secours Mercy Health
06.2018 - 12.2021
  • Handled leave cases and acted as an FMLA/LOA authority
  • Commitment was towards operational excellence, leveraging skills in payroll administration and human resources to enhance employee satisfaction and maintain the highest standards of confidentiality and service.

Software Implementation Specialist

Solana
01.2017 - 09.2017
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Created detailed project plans outlining tasks, timelines, and resource requirements for successful software implementation projects.


Helpdesk Support

Solana
01.2017 - 09.2017
  • Improved end-user satisfaction with timely resolution of technical problems through helpdesk support.

Benefits/Payroll Manager

Tecumseh Products
03.2016 - 12.2016
  • Managed human resources functions such as payroll processing, benefits administration, and personnel recordkeeping in an accurate and timely manner.
  • Managed payroll administration for accurate employee compensation and compliance with labor laws.

Software Implementation Consultant

PrismHR
05.2014 - 11.2015
  • Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
  • Studied customers' business processes to customize implementation measures for minimal disruption to operations.
  • Evaluated client feedback to identify areas for improvement in future implementations, fostering continuous process improvement.

Benefits Administrator

Arcadia Home Care & Staffing, Inc.
01.2006 - 01.2014
  • Streamlined benefits enrollment procedures for improved employee experience and reduced processing time.
  • Managed annual open enrollment process, coordinating efforts across departments to ensure a smooth experience for all employees.
  • Directed and controlled 401K, medical, dental, and vision benefit packages.

Human Resources

Arcadia Home Care & Staffing, Inc.
01.2006 - 01.2014
  • Supported human resources functions, assisting with recruitment efforts and employee onboarding processes.
  • Collaborated with Human Resources to recruit top talent for key positions within the organization, strengthening overall capabilities.

Payroll Specialist

O2HR, LLC.
01.2003 - 01.2005
  • Improved employee satisfaction with timely and accurate payroll processing, addressing inquiries and resolving issues promptly.

Assistant Human Resources Manager

Kmart Corp.
01.2001 - 01.2003
  • Managed employee relations issues, facilitating open communication and fostering positive workplace environments.
  • Streamlined the recruitment process for increased efficiency, resulting in a higher number of quality candidates.

Payroll Processor/HR Coordinator

Human Capital, LLC.
01.1999 - 01.2001
  • Managed multiple pay schedules for diverse workforce, ensuring each group received accurate payment at the appropriate intervals.
  • Acted as a liaison between employees and management during periods of organizational change, providing guidance and support throughout the transition process.

Education

Master of Management/HR Management -

University of Phoenix

Bachelor of General Studies -

Oakland University

Skills

  • Regulatory knowledge
  • Data Analytics
  • Benefits Administration
  • Benefits Strategy Development
  • FMLA comprehension
  • Teamwork and Collaboration
  • Problem-Solving
  • Effective Communication
  • Decision-Making
  • Policy Interpretation
  • Vendor Relationship Management

Professional Highlights

  • Over 25 years’ experience in a variety of human resource roles working in health care, retail, PEO, manufacturing, and software industries.
  • 12 years’ experience managing and administering employee health & welfare plans.
  • 3 years of experience in management level human resource roles.
  • 3 years performing as a certified leave manager in a union hospital environment.
  • 3 years working as a consultant implementing onboarding, benefits enrollment, payroll, staff scheduling and applicant tracking systems.
  • 4 years of multi state payroll experience.
  • Highly skilled at developing, strategizing, and delivering corporate and employee level communications.
  • Proven track record of providing highly successful customer and associate service experiences.

Timeline

Health & Welfare Benefits Consultant

Bon Secours Mercy Health
01.2022 - Current

Absence Management Specialist

Bon Secours Mercy Health
06.2018 - 12.2021

Software Implementation Specialist

Solana
01.2017 - 09.2017

Helpdesk Support

Solana
01.2017 - 09.2017

Benefits/Payroll Manager

Tecumseh Products
03.2016 - 12.2016

Software Implementation Consultant

PrismHR
05.2014 - 11.2015

Benefits Administrator

Arcadia Home Care & Staffing, Inc.
01.2006 - 01.2014

Human Resources

Arcadia Home Care & Staffing, Inc.
01.2006 - 01.2014

Payroll Specialist

O2HR, LLC.
01.2003 - 01.2005

Assistant Human Resources Manager

Kmart Corp.
01.2001 - 01.2003

Payroll Processor/HR Coordinator

Human Capital, LLC.
01.1999 - 01.2001

Master of Management/HR Management -

University of Phoenix

Bachelor of General Studies -

Oakland University
Terri Williams