Terri' Williams
5126 NW 30th Lane,FL
Summary
Proven Patient Care Coordinator with a robust background at Holy Cross Hospital, adept in HIPAA compliance and enhancing patient satisfaction. Excels in critical thinking and customer service, significantly improving clinic efficiency and patient flow. Demonstrated leadership in training staff and streamlining processes, achieving high levels of patient and provider satisfaction.
Overview
15
15
years of professional experience
Work History
Patient Care Coordinator
Holy Cross Hospital, Fort Lauderdale
03.2021 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures as well as processing referrals for specialty care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care for Home health and/ or hospice care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
- Managed patient records with strict adherence to confidentiality and accuracy standards, processing medical records request.
- Facilitated communication between patients and various departments and staff.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Worked effectively in fast-paced MDVIP environments with over 100 pts daily.
Medical Office Assistant
Keller & Simon Healthcare Associates
07.2017 - 02.2021
- Answered over 60 telephone calls pr day to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Contributed to a positive work environment by maintaining organized files in the file room and facilitating clear communication between staff members.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
Billing Medical Records
Urgent Medical Billing
05.2015 - 07.2017
- Supervised, data management, drafting and edit short office memos.
- Facilitate and provide strong leadership skills to the Billing dept.
- Review submitted claims to determine patient payments coverage level, plan benefits and payments per contracts, also worked on insurance explanation of benefits for patients in collaboration with medically necessary claims, retrieving prompt reimbursements.
- Scheduled appointments, by monitoring work performance, and clientele history on a daily basis.
- Interact with clientele to assure high performance and quality control in a professional and safe environment.
- Compile data, prepare reports investigate any issues complainants and enforced accountability.
- Responsible for scanning and attaching to the appropriate binder per EMR protocols.
- File and pulled medical records electronically daily.
- Worked with over 5 doctors daily
Authorization Specialist
Access Family Healthcare
05.2010 - 04.2015
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported over 10 clinical staff by providing timely updates on the status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
- In charge of DCF data submission in an accurate & timely manner.
- Responsible for the medical insurance and claim benefits to the clients who had contract.
- Discuss the policies and procedures of claims and contract with the insurance personnel and clients.
Education
High School Diploma -
Eagle Charter Academy
Lauderdale Lakes, FL06-2011
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Patient relations
- Insurance verification
- Claims Entry and Posting
- Verbal and written communication
- Medical terminology
- Proficient in Availity, Allscripts, Office, Medisoft, Florida Medicaid EDS, Epic
- Medical Records Management
- Quick Learner, Self-Confident, Self-Starter, Sincere, Dedicated and Hardworking
Timeline
Patient Care Coordinator
Holy Cross Hospital, Fort Lauderdale
03.2021 - Current
Medical Office Assistant
Keller & Simon Healthcare Associates
07.2017 - 02.2021
Billing Medical Records
Urgent Medical Billing
05.2015 - 07.2017
Authorization Specialist
Access Family Healthcare
05.2010 - 04.2015
High School Diploma -
Eagle Charter Academy
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