Terri Williams
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
8 Th Grade RLA Teach
James P. Terry Middle School,
Mesquite, TX
08.2026 - Current
- Facilitated classroom discussions to foster critical thinking and collaboration among 120 students.
- Developed engaging lesson plans to enhance student learning and participation.
- Implemented diverse teaching strategies to accommodate various learning styles and abilities.
Customer Service Associate
JP Morgan Chase
Plano, TX
11.2024 - 05.2026
- Delivered operational and administrative support to maintain effective relationships with diverse clients and internal stakeholders stakeholders
- Coordinate communication and documentation to ensure timely resolution of issues and smooth execution of services.
- Maintained compliance-ready documentation and operational records to support audit support and ongoing compliance requirements.
- Coordinated cross-functional collaboration to streamline workflows and strengthen service delivery.
- Demonstrate professionalism, discretion, and strong relationship management in high-responsibility environments.
Client Service Associate,AVP
Texas Capital Bank
Dallas, TX
02.2023 - 11.2023
- Facilitated client onboarding processes, ensuring seamless integration into banking systems.
- Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels 25%.
- Coordinated with internal teams to ensure seamless execution of client requests, resulting in improved operational efficiency.
Senior Business Systems Analyst
Indecomm Global Services
Remote
09.2020 - 12.2022
- Collaborated with cross-functional teams to develop and implement system enhancements.
- Analyzed business requirements to identify system solutions and enhance operational efficiency.
- Facilitated workshops to gather stakeholder input for system improvements and user acceptance testing.
- Developed comprehensive documentation for business processes, system configurations, and user guides.
Project Manager
RoundPoint Mortgage Company
Charlotte, NC
11.2017 - 09.2020
- Led cross-functional teams to successfully deliver multiple mortgage projects on time and within budget.
- Coordinated project timelines, resources, and communication among stakeholders to ensure alignment and clarity.
- Developed and implemented process improvements that enhanced operational efficiency and reduced turnaround times.
- Facilitated stakeholder meetings to gather requirements, address concerns, and drive consensus on project objectives.
Education
Master of Science - Master of Science in Organizational Leadership
Southern Wesleyan University
Central, SC06.2018
Bachelor of Arts - Business
Winston-Salem State University
Winston-Salem, NC05.2009
Skills
- Google Classroom
- Virtual instruction
- Microsoft Word
- Microsoft Excel
- Calendar management
- Calendar communication
- Workflow management
- Data analysis
- Meeting coordination
- Classroom Budgeting
- Student Engagement Strategies
- Canvas
Timeline
8 Th Grade RLA Teach
James P. Terry Middle School,
08.2026 - Current
Customer Service Associate
JP Morgan Chase
11.2024 - 05.2026
Client Service Associate,AVP
Texas Capital Bank
02.2023 - 11.2023
Senior Business Systems Analyst
Indecomm Global Services
09.2020 - 12.2022
Project Manager
RoundPoint Mortgage Company
11.2017 - 09.2020
Master of Science - Master of Science in Organizational Leadership
Southern Wesleyan University
Bachelor of Arts - Business
Winston-Salem State University