Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terri Williamson

Raeford,NC

Summary

Organized,Detail- oriented and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. My objective is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Security Officer

Sandhills Community College
Pinehurst, NC
07.2022 - Current
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Reported suspicious activities and persons to law enforcement.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.

Housekeeping Attendant

Sandhills Community College
Pinehurst, NC
07.2021 - 06.2022
  • Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
  • Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.

Customer Service Representative

Five Points Pet Resort
Raeford, NC
2020 - 2021
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promptly responded to inquiries and requests from prospective customers.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and backed up other customer service managers.

Human Resources Specialist

US Army
Fort Polk, LA
05.2013 - 02.2017
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Fielded Soldier inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Completed human resource operational requirements by scheduling and assigning Soldiers.
  • Prepare and reviews personnel casualty documents. Monitors suspense actions. Initiates, monitors, processes personnel evaluations.
  • Process recommendations for awards and decorations.

Education

Bachelor of Science - Technical Management -Health Service Management

DeVry University
Charlotte
08.2018

Skills

  • File and Records Management
  • Critical Thinking
  • Active Listening
  • Orienting New Employees
  • Database Maintenance
  • Data Evaluation
  • Customer Service Delivery
  • Organizational Systems
  • Employment Data Tracking
  • Experienced in a variety of software programs, including Office 365
  • Experience with Ellucian Colleague
  • Strong organizational, time management and interpersonal skills

Timeline

Security Officer

Sandhills Community College
07.2022 - Current

Housekeeping Attendant

Sandhills Community College
07.2021 - 06.2022

Customer Service Representative

Five Points Pet Resort
2020 - 2021

Human Resources Specialist

US Army
05.2013 - 02.2017

Bachelor of Science - Technical Management -Health Service Management

DeVry University

Similar Profiles

CREATE PROFILE
Terri Williamson