Terri Wilson
Oklahoma City,OK
Summary
Accomplished business leader with a proven track record at Transformation Learning Center and a McDonald's Franchise, excelling in customer relations and business management. Expert in elevating customer satisfaction and driving repeat business through strategic planning and relationship building. Skilled in financial oversight and team development, achieving significant operational efficiencies and fostering a high-performance culture.
Overview
23
23
years of professional experience
Work History
Owner/Director
Transformation Learning Center
2015.05 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Owner
McDonald's Franchise
2001.04 - 2011.12
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Education
Bachelor of Arts - Psychology
University of Cincinnati
Cincinnati, OH05.1994
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Management
- Business Planning
Timeline
Owner/Director
Transformation Learning Center
2015.05 - Current
Owner
McDonald's Franchise
2001.04 - 2011.12
Bachelor of Arts - Psychology
University of Cincinnati
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