Summary
Overview
Work History
Education
Skills
Timeline
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Terri Wright

Dallas,TX

Summary

Seasoned Business Owner/Operator with a proven track record from The Wright Way Cleaning and Light Landscaping Serv, adept in small business operations and personnel management. Leveraged sales tactics to significantly enhance customer satisfaction and loyalty, achieving a loyal customer base through innovative marketing strategies and exceptional service.

Overview

39
39
years of professional experience

Work History

Business Owner/Operator

The Wright Way Cleaning and Light Landscaping Serv
03.1985 - Current
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
  • Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Implemented cost-saving measures by renegotiating vendor contracts and reducing overhead expenses.
  • Optimized inventory management systems to reduce waste, improve stock turnover rate, and minimize out-of-stock occurrences.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Shift Lead Manager

Save A Lot
08.2018 - 02.2024
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Established strong relationships with vendors, negotiating favorable contracts that benefited both parties financially while ensuring timely deliveries of required supplies.
  • Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
  • Collaborated with other managers to develop cross-functional strategies for improving business performance.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
  • Assisted in the recruitment process, selecting top talent to join our dynamic team of professionals.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Cashier/Sandwich Maker

Wendy's
03.2016 - 07.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Upsold additional products and services to increase revenue.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.

Sales Associate/ Wait Staff

Waffle House
03.2015 - 03.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

G.E.D. - Required And Business Courses

Sam Houston High School
Arlington, TX

Skills

  • Small business operations
  • Sales tactics
  • Financial Reporting
  • Personnel Management

Timeline

Shift Lead Manager

Save A Lot
08.2018 - 02.2024

Cashier/Sandwich Maker

Wendy's
03.2016 - 07.2018

Sales Associate/ Wait Staff

Waffle House
03.2015 - 03.2016

Business Owner/Operator

The Wright Way Cleaning and Light Landscaping Serv
03.1985 - Current

G.E.D. - Required And Business Courses

Sam Houston High School

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Terri Wright