Terri Wright
Houston,TX
Summary
Compassionate Certified Nursing Assistant with experience at Clipboard Health, skilled in direct patient care and active listening. Proven ability to enhance patient comfort and satisfaction through attentive support and critical thinking. Adept at monitoring vital signs and ensuring HIPAA compliance, contributing to high-quality care in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Certified Nursing Assistant
Clipboard Health
Travel
09.2024 - 02.2025
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Certified Nursing Assistant
Prattville Health and Rehabilitation
Prattville, AL
05.2023 - 08.2024
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Representative
Teletech Customer Care Management
Remote
11.2020 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Patient Care Technician
Volunteers of America
Montgomery, AL
09.2016 - 06.2020
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Assisted with administration of medications under supervision of nursing staff, ensuring proper patient treatment.
Education
High School Diploma - Basics
Dallas County High School
Plantersville, AL05.2010
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Positioning patients
- Active listening
- Critical thinking
- Data entry
Timeline
Certified Nursing Assistant
Clipboard Health
09.2024 - 02.2025
Certified Nursing Assistant
Prattville Health and Rehabilitation
05.2023 - 08.2024
Customer Service Representative
Teletech Customer Care Management
11.2020 - 05.2023
Patient Care Technician
Volunteers of America
09.2016 - 06.2020
High School Diploma - Basics
Dallas County High School