Terri Wright-Bennett
Houston,TX
Summary
Knowledgeable [Desired Position] with proven history of leading high-performing teams and executing strategic initiatives that drive organizational growth. Successfully directed cross-functional projects that resulted in significant process improvements and operational efficiencies. Demonstrated leadership and communication skills in fostering collaborative environments and delivering impactful results.
Overview
9
9
years of professional experience
Work History
Director/Contract Project Manager
CRI Federal Services
01.2016 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced operational risks while organizing data to forecast performance trends.
- Promoted knowledge sharing among team members through regular training sessions and workshops focused on best practices in project management.
Education
High School Diploma -
Brenham High
Brenham, TX05-1984
Skills
- Verbal and written communication
- Strategies and goals
- Effective leader
- Staff training/development
- Staff hiring/Scheduling
- Employee reviews
- Reliability
- Team building
- Customer Relationship Management
- Conflict Resolution
- Professionalism
- Government relations
Resumes
- Resume 2024, 08/23/23
- Resume 2017, 11/10/23
- Resume 3
Timeline
Director/Contract Project Manager
CRI Federal Services
01.2016 - Current
High School Diploma -
Brenham High
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