Terri Wright-Leslie
Atmore,AL
Summary
I'm a Well-organized and knowledgeable person who's able to stay calm under pressure, and quickly resolve customer complaints and address issues. Offering skills in call control, order management, and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty.
Overview
23
23
years of professional experience
Work History
Patient Access Representative
Carenet Healthcare
Atmore, , AL- Remote
12.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
Medical Records File Clerk
Glow Networks
Atmore, AL -Remote
11.2021 - 12.2022
- Pulled patient charts for physicians to prepare physicians for appointments.
- Initiated patient medical records by creating and processing patient care record folder with patient demographics and medical history information.
- Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity.
- Maintained patient confidence by keeping patient records information confidential.
- Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
- Prepared necessary correspondence related to medical records of patients such as sending lab results to outside physicians.
- Uploaded physician progress notes, history and physicals into electronic medical records.
Chat Executive
Nexrep
Atmore, AL - Remote
06.2021 - 11.2021
- Helped resolve product returns, responded to shipping inquiries and answered order status questions
- Determined charges for services requested, collected deposits or payments, and arranged for billing
- Processed product orders, including entering customer orders and completing stock replenishment orders
- Advised customers about estimated delivery date and described service contracts and warranties
- Handled inbound customer chat conversations from various websites.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
Unemployment Claims Specialist
Accenture
Atmore, AL - Remote
01.2021 - 06.2021
- Informed individuals about eligibility requirements, applications processes and payment procedures for benefits program
- Investigated applicants seeking public assistance to collect data relevant to their applications
- Compiled and evaluated personal and financial histories of applicants to verify eligibility claim
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Customer Service Representative Technician
Sutherland
Atmore, AL -Remote
06.2020 - 01.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and text messaging.
- Managed high levels of call flow and responded to Tech Tier 1 and 2 technical support needs.
- Activated accounts for clients interested in new services.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes
Special Needs Bus Aide
Escambia County School District
Pensacola, FL
12.2018 - 05.2020
- Maintained safety and security of every child under care by closely monitoring movements and behaviors
- Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.
- Kept work area organized and clutter-free.
- Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
Home Health Aide
Allpro Healthcare
Atmore, AL
12.2015 - 08.2018
- Transported clients to doctor's office, grocery store, and other essential errands
- Managed household chores through routine house cleaning, meal preparation, and laundry
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Assistant Manager
Rent A Center
Atmore, AL
02.2005 - 06.2018
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake, process payments and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale.
Customer Service Agent
Convergys, AT&T
Atmore, AL -Remote
09.2012 - 01.2015
- Reached out to employers and references to check applicant's answers and collect additional information
- Researched issues across multiple databases to fully understand and address concerns
- Combined active listening skills, prepared scripts, and personal communication expertise to determine best solution for each caller
- Facilitated new orders, exchanges, and returns to meet customers' needs for products
- Answered inbound calls per day to offer diverse assistance and resolve customers' problems
- Managed inbound and outbound calls to respond to inquiries and resolve concerns.
Assistant Manager
Small Loans
Bay Minette, AL
07.2012 - 09.2012
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Education
Medical Office Adminstartion - Medical
Remington College
Mobile, AL02.2021
High School Diploma - General Studies
Escambia County High School
Atmore, AL05.1998
Skills
- Account Management
- Data Entry
- Order Processing
- Payments Posting
- Online Chat
- Troubleshooting and Assistance
- Decision-Making Skill
- Customer Service
Timeline
Patient Access Representative
Carenet Healthcare
12.2022 - Current
Medical Records File Clerk
Glow Networks
11.2021 - 12.2022
Chat Executive
Nexrep
06.2021 - 11.2021
Unemployment Claims Specialist
Accenture
01.2021 - 06.2021
Customer Service Representative Technician
Sutherland
06.2020 - 01.2021
Special Needs Bus Aide
Escambia County School District
12.2018 - 05.2020
Home Health Aide
Allpro Healthcare
12.2015 - 08.2018
Customer Service Agent
Convergys, AT&T
09.2012 - 01.2015
Assistant Manager
Small Loans
07.2012 - 09.2012
Assistant Manager
Rent A Center
02.2005 - 06.2018
Medical Office Adminstartion - Medical
Remington College
High School Diploma - General Studies
Escambia County High School
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