Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Certification
References
Timeline
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Terri Wunderlich

Cape Girardeau,MO

Summary

Dynamic professional with a proven track record at FosterAdopt Connect, adept in relationship building and project management. Excelled in enhancing community engagement and optimizing client satisfaction through innovative program development and efficient problem-solving. Skilled in database management and conflict resolution, achieving significant improvements in service delivery and operational efficiency.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Direct Services Coordinator

FosterAdopt Connect
Cape Girardeau, MO
08.2022 - Current
  • Advocate for children's well-being and strengthen family resources through direct support and community outreach
  • coordinate services and develop programs to meet the needs of vulnerable youth and their families.
  • build and maintain relationships with donors, sponsors, and volunteers to enhance community engagement and support
  • provide direct services to clients, ensuring their needs are met with compassion and efficiency

Project Coordinator

Hope For One More
Cape Girardeau, MO
09.2021 - 08.2022
  • Advocated for the well-being and strengthened family resources through direct support and community outreach.
  • Coordinated services and developed programs to meet the needs of vulnerable youthand their families.
  • Led the coordination of events to raise awareness and resources for youth in need.
  • Built and maintained relationships with donors, sponsors, and volunteers to enhance community engagement and support.
  • provided direct services to clients. ensuringtheir needs were met with compassion and efficiency.

Manager's Assistant

Walmart
Cape Girardeau, MO
05.2009 - 07.2019
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Recruited and trained new employees to meet job requirements.
  • Resolved conflicts between team members in an effective manner.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Produced thorough, accurate and timely reports of project activities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Ensured compliance with safety regulations and company policies.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Assigned work and monitored performance of project personnel.
  • Analyzed business performance data and forecasted business results for upper management.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Conducted regular performance reviews for employees to identify areas of improvement.

Education

Some College (No Degree) - Business Administration And Management

Rend Lake College
Ina, IL

Some College (No Degree) - Cognitive Psychology

Southeast Missouri State Untiversity
Cape Girardeau, MO

Skills

  • Consulting
  • Recordkeeping
  • Customer service
  • Administrative oversight
  • Staff supervision
  • Report writing
  • Relationship management
  • Software troubleshooting
  • Safety compliance
  • Escalation management
  • Data entry
  • Conflict resolution
  • Complaint handling
  • Follow-up procedures
  • Response time optimization
  • Client relationship building
  • Dispute mediation
  • Goal-oriented mindset
  • Workflow management
  • Documentation and reporting
  • Customer satisfaction measurement
  • Problem-solving
  • Machine learning
  • Team collaboration
  • Multitasking and organization
  • Photo editing
  • Software installation
  • Networking basics
  • Relationship building
  • Database management
  • Critical thinking
  • Youth leadership
  • Project assistance
  • Attention to detail
  • Analytical thinking
  • Time management
  • Computer networking

Affiliations

  • volunteer football coach
  • volunteer soccer coach
  • motivationally speak to others
  • mentor biological parents

Accomplishments

  • 2023 Difference Maker Award
  • 2024 Coach of the Year

Languages

Polish
Limited

Certification

  • CPR/FA Certified
  • Level A Foster Care Certified
  • Level B Foster Care Certified
  • Therapeutic Foster Home Certified

References

References available upon request.

Timeline

Direct Services Coordinator

FosterAdopt Connect
08.2022 - Current

Project Coordinator

Hope For One More
09.2021 - 08.2022

Manager's Assistant

Walmart
05.2009 - 07.2019

Some College (No Degree) - Business Administration And Management

Rend Lake College

Some College (No Degree) - Cognitive Psychology

Southeast Missouri State Untiversity

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Terri Wunderlich