Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terri Zega

Atlantic Beach,FL

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Successful in completing inventory, stocking, ordering, pricing and setting up displays and signage for advertising purposes.

Overview

13
13
years of professional experience

Work History

Customer Service Cashier

Navy Exchange Mayport
12.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Online Personal Shopper

Walmart
09.2022 - 10.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Helped customers locate products and checked store system for merchandise at other sites.

Customer Service Representative

Lowes Home Improvment
11.2021 - 09.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Helped with advertising signage for holidays and sales events.
  • Set up end caps for holiday sales.


Assistant Store Manager

North Country Feed
08.2012 - 09.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Made signage for holidays and sales.
  • Set up sales and holiday displays.

Education

Business

Kittatinny Regional High School
Newton
06-1985

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Filing and organizing
  • Accounts Payable/Receivable
  • Cash office
  • Stocking/ordering/pricing
  • Inventory
  • Signage and displays for advertising

Timeline

Customer Service Cashier

Navy Exchange Mayport
12.2023 - Current

Online Personal Shopper

Walmart
09.2022 - 10.2023

Customer Service Representative

Lowes Home Improvment
11.2021 - 09.2022

Assistant Store Manager

North Country Feed
08.2012 - 09.2021

Business

Kittatinny Regional High School

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