Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Terri Zingalie

Sales Associate/Customer Service
Cleveland,OH

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in sales, training, and processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

27
27
years of professional experience

Work History

Sales Associate Specialist

Habitat For Humanity
Brooklyn, OH
06.2017 - Current
  • Sole Sales floor associate, and part of a non-profit team that generated between 4K-8K in sales per day.
  • Greeted customers and helped with product questions, selections and purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Measured lumber, tiles, piping, and countertops for various customer projects.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Answered questions about store policies and addressed customer concerns.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Trained more than 500 volunteers on Habitat mission and operations, and conducting customer transactions.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Developed marketing materials to include display case to help promote store programs, and products and drive customer retention.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Issued receipts and processed refunds, credits or exchanges.

Care Giver

Volunteer
Hamlin , NY
01.2015 - 09.2016
  • Assisted patient with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Cooked meals and assisted patient with eating tasks to support healthy nutrition.
  • Supported daily hygiene needs of patient by assisting with bathing, dressing, dental care and personal grooming.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored patient vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for patient wellbeing.
  • Maintained entire family's schedule and organized events.

Homeschool Teacher

Self-employed
Hamlin, NY
09.2002 - 06.2015
  • Adapted teaching methods and instructional materials to meet students' varying needs and interests.
  • Researched and chose appropriate curriculum to meet children's abilities and grade levels.
  • Graded homework, quizzes, classwork and exams to report on progress of student achievements.
  • Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
  • Researched multiple curricula, methodologies and perspectives as part of educational planning.
  • Attended textbooks fairs and homeschool meetings to understand different approaches to subject matter.
  • Led and coordinated various educational activities to develop students' physical, emotional and social growth.
  • Administered assessments to determine student's specific educational and social needs worked closely with the school student was enrolled with.

Teacher Assistant

Northstar Christian Academy
Greece, New York
09.1993 - 06.2001
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
  • Provided one-on-one and group-based learning support to maintain student progress and development.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
  • Supported teacher in instructing core subjects, delivering supplementary lessons and coordinating materials.
  • Attended to classroom details and logistics to maintain strong instructional environment.
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
  • Offered complete instructional support for students unable to attend regular classes.

Education

Brooklyn Heights

Skills

  • Marketing/Product Promotion
  • Strategic Selling
  • POS System Operations
  • Locating Merchandise
  • Strong Communication and Interpersonal Skills
  • Effective Customer Relationships and Communication
  • Cash Handling
  • Engaging with Diverse Customers
  • Brand Visibility
  • Store Layouts/displays
  • Item Ticketing and Pricing

Volunteer Work

Hamlin, NY Food Shelf Helped to fill food baskets for delivery during holiday seasons; set up Angel Tree displays in various locations

2017 5K for Pancreatic Cancer Participated in honor of late husband


Timeline

Sales Associate Specialist

Habitat For Humanity
06.2017 - Current

Care Giver

Volunteer
01.2015 - 09.2016

Homeschool Teacher

Self-employed
09.2002 - 06.2015

Teacher Assistant

Northstar Christian Academy
09.1993 - 06.2001

Brooklyn Heights

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Terri ZingalieSales Associate/Customer Service