Terria E. Alexander, LPC

Work History

Louisiana Organ Procurement Agency

01.2019 - Current

Assist LOPA staff in building coping mechanisms for stressful situations, offering guidance and resources for avoiding burnout
Provide one-to-one support for staff to enhance personal well-being and job satisfaction
Counsel and assist employees with job-related performance issues
Conduct staff assessments to determine compassion and satisfaction levels
Deliver self-care training during new hire orientation and annually
Facilitate structured forums for staff discussions on designated topics
Collaborate with leadership to identify strategies for performance improvement and goal achievement
Lead group and individual activities to enhance motivation and success within the organization
Maintain a patient, sensitive, empathetic, trustworthy, non-judgmental, and respectful attitude towards all staff
Design and deliver training and development programs focusing on communication, empathy, mindfulness, and other soft skills
Serve as the mental and emotional wellness coach for over 230 employees, performing all duties remotely
Lead multiple peer support groups, conduct well-being check-in sessions, and implement soft-skill education sessions
Collaborate with cross-functional teams to develop and implement effective support strategies

Louisiana Organ Procurement Agency

01.2012 - 01.2019

Facilitated policy and procedure development and implementation to allow the organization to provide quality service to families and reach department and agency goals
Developed, implemented, and administered a comprehensive bereavement follow-up program for all LOPA donor families
Mentored staff to have consistent practice in the care provided to families
Developed and led the agenda for Family Support Services monthly meetings
Planed, assigned, and directed work for Family Support Services staff
Monitored consent rates of all Family Advocates and reported data regularly to the executive team
Encouraged interdepartmental communication on any pertinent case information
Participated in the RTL (Referral Team Leader) schedule to include weekends and holidays
Worked collaboratively with LOPA Education to provide innovative educational opportunities for Family Advocate staff, in an effort to provide a strong foundation to support our donor families
Enhanced family support by conducting thorough assessments and identifying specific needs

Louisiana Organ Procurement Agency

09.2004 - 01.2011

Aided families and hospital staff to understand the donation process
Supported donor families through the grief process so they felt supported in end of life decisions
Specialized in the authorization process and worked towards meeting annual authorization goals
Maintained timely documentation of case progress, ensuring clear communication among all involved parties
Empowered families by providing them with tools and resources needed to make informed decisions about their futures
Trained new Family Advocates in best practices to ensure consistent service delivery across the organization
Managed heavy caseload using well-developed time management, organizational and task prioritization skills