Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terria B. Cody

Fort Myers,FL

Summary

Talented Leader with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

16
16
years of professional experience

Work History

Head Server/Bartender

Logan's Roadhouse
03.2023 - Current
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
  • Trained staff members on use of POS system.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Assistant General Manager

Sky Zone Trampoline Park
02.2021 - 01.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.


Technical Customer Care

Alta Resources
07.2017 - 10.2022
  • Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Gather source data, including customer, addresses, numbers, credit card information for multiple customers, and input the data into clients software.
  • Conduct training sessions for new employees on customer service script delivery, conflict resolution techniques, and data entry procedures.
  • Skilled in utilizing video conferencing, including Zoom, Hang, and Skype, with the ability to effectively communicate customers through channels.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.

Medical Assistant

Icare Solutions
07.2016 - 07.2017
  • Obtains and records patient's preliminary case history.
  • Maintains records, schedules appointments, performs bookkeeping, correspondence, and filing.
  • Assists in testing for near and far acuity, depth perception, macula integrity, color perception, and visual field.
  • Instructs patients in care and use of glasses or contact lenses.
  • Responsible for pre-testing patients, conducted glaucoma and macular degeneration testing and dispensed contact lenses.
  • Responsible for instructing patients on proper contact lens insertion, removal, and care techniques.
  • Manages the front desk by answering phones, checking patients in and out, collecting dues, making appointments.

Education Paraprofessional

Manatee Elementary
01.2013 - 11.2015
  • Contributed to the development of curriculum materials tailored to diverse learning styles and abilities.
  • Served as a mentor for new paraprofessionals, providing guidance on best practices and effective teaching strategies.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Mentored and tutored individual students needing additional help.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

Bus Attendant

Lee County School District
07.2009 - 01.2013
  • Working with children and disabilities with a huge knowledge of basic first aid and emergency treatment procedures.
  • Administered first aid for minor injuries and provided emergency in accordance with district, state and federal requirements.
  • Assisted Bus Driver with directions of students homes and maintaining and sanitizing interior of buses.
  • Conducted emergency evacuation drills.
  • Adjusted students and equipment for positioning and repositioning as suitable.
  • Monitored student behavior to control adverse situations.
  • Making sure all safety procedures are done for wheelchair system.

Education

High School Diploma -

Riverdale High School
Fort Myers, FL
05-2008

Paraprofessional Education -

Dunbar Community School
Fort Myers, FL
10-2011

Graduate Certificate - Certified Nursing Assistant

Fort Myers Technical College
Fort Myers, FL
05-2018

Skills

  • Microsoft Word
  • Safe food handling
  • Instructional support
  • Student motivation
  • Leadership qualities
  • Multitasking skills
  • Special education
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft offices
  • Time management
  • Decision-making

Timeline

Head Server/Bartender

Logan's Roadhouse
03.2023 - Current

Assistant General Manager

Sky Zone Trampoline Park
02.2021 - 01.2023

Technical Customer Care

Alta Resources
07.2017 - 10.2022

Medical Assistant

Icare Solutions
07.2016 - 07.2017

Education Paraprofessional

Manatee Elementary
01.2013 - 11.2015

Bus Attendant

Lee County School District
07.2009 - 01.2013

High School Diploma -

Riverdale High School

Paraprofessional Education -

Dunbar Community School

Graduate Certificate - Certified Nursing Assistant

Fort Myers Technical College

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