Terria Caldwell
The Home Depot dba Supplyworks
Montgomery,AL
20
years of professional experience
Remote Customer Services professional with over 20 years of experience enhancing customer satisfaction and streamlining order processing, skilled in CRM, Salesforce, and training teams to achieve 100% inquiry resolution.
Work History
Sales Support
9 Years- Assisted over 20 Sales Representatives daily with checkout processes and answered customer questions to ensure smooth transactions.
- Processed 100+ incoming orders daily, reducing order entry errors by 15% and improving average fulfillment time by 2 days.
- Increased order entry accuracy by 83% through detailed training and process updates.
Team Lead
15 Years- Trained and supervised a team of 10 Member Services Representatives to achieve a 100% resolution rate on customer inquiries.
- Provided attentive service to members, contributing to a 20% increase in repeat business at the Club.
Office Manager
5 Years- Exceeded sales targets by 14% by helping Outside Sales force up-selling Professional Janitor Supplies.
- Provided timely support while assisting 7 sales representatives, processing customer inquiries within an average of 2 minutes to enhance overall customer satisfaction.
Education
Bachelor of Arts - Human Resources Management
Skills
Problem-solving
Customer Service
Accountable
Detail-oriented
Interpersonal Skills
Conflict Resolution
Effective Communication
Multitasking
Data Entry
Technical Support
Timeline
Sales Support
The Home Depot dba Supplyworks
01.2010 - 01.2019Read More
Office Manager
Interline Brands
01.2005 - 01.2010Read More
Team Lead
Sam's Club
01.1999 - 01.2014Read More
Troy University
Bachelor of Arts from Human Resources Management
Read More