Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terria Martin

Katy

Summary

Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.

Overview

9
9
years of professional experience

Work History

Bank Teller

South Star Bank
09.2021 - Current
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Maintained accurate records of customer transactions in line with bank procedures.

Retail Banker

Woodforest National Bank
10.2020 - 08.2021
  • Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
  • Collaborated with team members to achieve branch sales targets and enhance overall productivity.
  • Assisted in the implementation of new marketing strategies, leading to increased foot traffic and account openings.
  • Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
  • Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
  • Maintained friendly and professional customer interactions.

Part-Time Leasing Consultant

Stoneriver Property Management
06.2019 - 10.2019
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to requests and scheduled appointments for property showings.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.

Lead Teller

Wells Fargo Bank, N.A.
01.2015 - 05.2019
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
  • Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Handled various accounting transactions.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.

Education

No Degree -

Birmingham Southern College
Birmingham, AL
12.2009

Skills

Data inputting

Financial Transactions

Deposit and withdrawal management

Customer Relationship Management

Money Handling

Signature Verification

Teller Support

Financial product knowledge

Professionalism and Courtesy

Drawer balancing

Rapid 10-key data entry

Cash Drawer Reconciliation

Timeline

Bank Teller

South Star Bank
09.2021 - Current

Retail Banker

Woodforest National Bank
10.2020 - 08.2021

Part-Time Leasing Consultant

Stoneriver Property Management
06.2019 - 10.2019

Lead Teller

Wells Fargo Bank, N.A.
01.2015 - 05.2019

No Degree -

Birmingham Southern College

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Terria Martin