Terrian Brivett
New York,USA
Summary
With a proven track record at Bonobos for enhancing sales through expert cross-selling and upselling, I bring a dynamic blend of analytical thinking and excellent communication skills. My experience includes leading teams to exceed sales goals by 100% at White House Black Market, showcasing my dependable leadership and organization capabilities.
Overview
13
13
years of professional experience
Work History
Stylist Sales Associate
Bonobos
01.2024 - 09.2024
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Embraced fashion and understood market trends to articulate in client interactions.
- Built long-lasting customer relationships through attentive service and consistent followups.
- Increased client satisfaction by providing personalized styling advice and product recommendations.
Stylish
Club Monaco
12.2020 - 03.2022
- Helped clients develop their original style and supported them in achieving their best look
- Build brand experience by adopting a client first attitude, developing product knowledge, and acting as a brand ambassadors
- Developed and maintained relationships with new and existing customers, teams, and communities
- Participated in merchandising the store and maintaining presentation standards
Sale Lead
Jcrew
03.2022 - 01.2024
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
Supervisor
Extra Space Storage
11.2021 - 02.2022
- Data entry
- Excel
- Microsoft Office
- Problem-solving
- Time management
- Typing
- Retail sales
- Sales
- Cashier
- Customer service
- Computer skills
- Phone Etiquette
- Hotel Experience
- Organization
- Customer Support
Sales Associate and Cashier
LOFTS
02.2020 - 05.2021
- Helped an average of 50 customers per day by responding to inquiries and finding products
- Recommended better merchandise display to management, which was implemented and resulted in 35% improved sales
- Assisted team members when necessary in handling cash registers, organizing inventory room, labeling products, unloading merchandise, and cleaning up
- Aided Spanish-speaking customers, increasing repeat and loyal customers by 30%
Support services
NYC Presbyterian Hospital
02.2021 - 04.2021
- I was a supporter helping out the doctors with the patients helping them to bathroom feeding them cleaning them up I will also do check your blood pressure and temperature and restock all the supplies
Sales Associate
Nordstrom's
07.2019 - 01.2020
- Assist an average of 40 customers per day in finding or selecting items, and provided recommendations that generated $8K in additional revenue
- Stock, replenish, and organize inventory with accuracy and efficiency, completing function 10% faster than average associate
- Achieve an average of 140% of sales goals for three consecutive months
- Manage proper and attractive merchandise display, ensuring strategic placement of products that maximized purchases
- Provide outstanding customer service, receiving 96% in customer service feedback surveys
Sale Lead
White House Black Market
07.2017 - 10.2019
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities
- Followed up with customers ensuring their satisfaction with their purchases
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments
- Greeted customers and offered them assistance where possible
- Increased sales by 100 % through the development and implementation of strategic plans
- Informed customers about current promotions and sales, encouraging them to take advantage
Sale Lead
New York & Company
02.2015 - 05.2017
- Conducted market research to learn of current trends and to perform sales activities accordingly
- Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them
- Developed and implemented tailored service plans to the needs of particular clients
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities
- Evaluated the customers' needs and provided service options to meet their requirements
- Increased sales by 50 % through the development and implementation of strategic plans
- Greeted customers and offered them assistance where possible
Sale Lead
Gap
04.2015 - 01.2016
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Conducted market research to learn of current trends and to perform sales activities accordingly
- Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them
- Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities
- Evaluated the customers' needs and provided service options to meet their requirements
- Followed up with customers ensuring their satisfaction with their purchases
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments
- Greeted customers and offered them assistance where possible
- Informed customers about current promotions and sales, encouraging them to take advantage
Assistant Manager
The limited
03.2012 - 05.2013
- Accurately completed cash register transactions
- Achieved top customer service rating in [year]
- Assembling visual displays and sales displays
- Communicated with customers on multiple phone lines, through email and live online chat
- Created monthly team building activities, such as to increase unity, productivity, and motivation in the sales team
- Diagnosed and resolved problems based on customer information and needs
- Educated customers about product options to exceed their experience
- Established program to encourage customer referrals; sales increased100%
- Established strong business relationships and created a deadline-driven team
- Worked with/in other departments in the store to gain knowledge of all products and to make connections with other department managers and associates
- Worked with a team of [number] to develop a customer service handbook
- Worked all types of shifts and worked on holidays
- Started as an entry-level associate and worked in every position at store up to [management position]
- Resolved conflict between customers, between employees
- Received and processed cash and credit payments
- Managed [number] departments with a total of [number] employee
- Handled incoming calls from customers who had product complaints
Education
Diploma -
Westhill High School
Stamford, CT06.1998
Skills
Cash register operation
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved result through effectively helping with task.
- Achieved result by completing task with accuracy and efficiency.
- Brought in 30 new customers.
- Awarded “Employee of the Month” in few months .
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Leader
Assessments
Retail skills: Shelf stocking, 05/01/21, Familiar
Spending time with my son. I think we're going into the Bible. I'm shopping
Hey, spending time with my son I'm getting back to my religion.shopping helping others as much as I can and leaning to new things.
Additional Information
I have so much compassion and love within me that I love to share it the others. I put all my passion into everything I do especially when I come down to my familys and clients I strive in life to be a good person. A great mom, a great daughter and a great friend And a great worker. Gotta have these qualities.
Timeline
Stylist Sales Associate
Bonobos
01.2024 - 09.2024
Sale Lead
Jcrew
03.2022 - 01.2024
Supervisor
Extra Space Storage
11.2021 - 02.2022
Support services
NYC Presbyterian Hospital
02.2021 - 04.2021
Stylish
Club Monaco
12.2020 - 03.2022
Sales Associate and Cashier
LOFTS
02.2020 - 05.2021
Sales Associate
Nordstrom's
07.2019 - 01.2020
Sale Lead
White House Black Market
07.2017 - 10.2019
Sale Lead
Gap
04.2015 - 01.2016
Sale Lead
New York & Company
02.2015 - 05.2017
Assistant Manager
The limited
03.2012 - 05.2013
Diploma -
Westhill High School
Similar Profiles
Emsiri TanapattanachaiEmsiri Tanapattanachai
Sales Associate at BonobosSales Associate at Bonobos
Eric GonzalezEric Gonzalez
Sales Associate at BonobosSales Associate at Bonobos
CJ FinkCJ Fink
DEI Coordinator at BonobosDEI Coordinator at Bonobos
Paula VukelajPaula Vukelaj
Customer Sales Lead at BonobosCustomer Sales Lead at Bonobos
Robert CampaignRobert Campaign
East Coast Operations Manager at Altour Travel Group LLCEast Coast Operations Manager at Altour Travel Group LLC