Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrian Jackson

Houston,TX

Summary

I am a experienced leader who demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
4
years of professional experience

Work History

Cleaning Team Leader

Sydney's Curial
11.2020 - Current
  • Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
  • Swept floors, removed debris and returned equipment to proper areas at end of each shift.
  • Assisted in training new team members on company protocols and best practices for exceptional service delivery.
  • Demonstrated attention to detail through meticulous window washing, resulting in streak-free glass surfaces.
  • Provided excellent service by addressing client concerns promptly and professionally.
  • Reduced allergens and improved air quality through thorough dusting, vacuuming, and mopping.
  • Developed tailored cleaning plans for clients with unique requirements or specialized facilities.
  • Increased team productivity through regular evaluations and constructive feedback on individual performance.
  • Enhanced client satisfaction through consistent high-quality service delivery and attention to detail.
  • Built strong relationships with vendors, negotiating favorable pricing terms for cleaning products and equipment purchases.
  • Operated steam cleaners to vacuum rugs and remove loosened dirt.
  • Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
  • Inspected cleaning sites to provide cost estimates to customers.
  • Increased employee performance through effective supervision and training.
  • Completed schedules, shift reports, and other business documentation.
  • Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.

Squad Member

MOD Pizza
09.2024 - 02.2025
  • Collaborated with management in developing strategies for employee retention, recognizing top performers and creating opportunities for growth within the company.
  • Maintained food safety standards by regularly monitoring product quality and adhering to proper storage guidelines.
  • Addressed customer issues promptly with empathy and professionalism, resolving concerns effectively while preserving brand reputation.
  • Ensured timely completion of daily tasks such as opening/closing duties, equipment maintenance checks, and sanitation requirements within designated timeframes.
  • Streamlined order processing for increased efficiency by implementing effective communication techniques with team members.
  • Contributed to a positive work environment through collaboration, open communication, and mutual support among crew members.
  • Developed strong rapport with regular customers, fostering loyalty and driving repeat business through personalized interactions.
  • Supported management in reaching inventory targets by accurately tracking stock levels and placing timely orders for necessary supplies.
  • Managed cash transactions accurately while adhering to strict security protocols to minimize loss prevention incidents at the point of sale.
  • Demonstrated adaptability by quickly learning new menu items or promotions as they were introduced, ensuring accurate information was provided to customers.

Server

Pappas Restaurants
09.2023 - 06.2024
  • Food Safety & Handling: Following proper food handling , packaging, and sanitation guidelines.
  • Time Management: Prioritizing multiple orders and ensuring timely pickups during peak hours.
  • POS System Proficiency: Processing orders, payments, and refunds using various point-of-sale system.
  • Teamwork & Communication- Work closely with kitchen staff and front-of-house to coordinate orders.
  • Order Accuracy & Efficiency: Quickly and accurately take and package To-Go orders while insuring quality standards.
  • Customer Service- Providing friendly, professional service, addressing customer needs and resolving issues efficiently.

Education

Lone Star
08-2026

Diploma - Writing, science, and arithmetic

Davis HS
Houston, TX
01.2023

Skills

  • Effective Listener
  • Stress Management Skills
  • Proficient in Independent Tasks
  • Multi-tasking
  • Impeccable Customer Service Skills
  • Keen Eye for Detail
  • Proficient in Lifting 50 lbs
  • Decisive Interaction Skills
  • Organized

Timeline

Squad Member

MOD Pizza
09.2024 - 02.2025

Server

Pappas Restaurants
09.2023 - 06.2024

Cleaning Team Leader

Sydney's Curial
11.2020 - Current

Lone Star

Diploma - Writing, science, and arithmetic

Davis HS

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Terrian Jackson