Summary
Overview
Work History
Education
Skills
Timeline
Generic
Terrian Johnson

Terrian Johnson

Louisville

Summary

Medical Assistant with extensive experience in direct patient care and medical office management. Proven track record of achieving high patient satisfaction through effective communication and interpersonal skills. Strong commitment to regulatory compliance and practice standards. Skilled in building trust and rapport with patients to enhance their healthcare experience.

Overview

7
7
years of professional experience

Work History

Medical Assistant

ChenMed
Louisville
04.2024 - 04.2025
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Administered injections, medications and treatments as directed by the physician.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

Medical Assistant

SperoHealth
Jeffersonville
03.2023 - 03.2024
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

Medical Assistant

First Urology
Louisville
07.2021 - 07.2023
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Administered injections, medications and treatments as directed by the physician.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Organized patient charts before each day's clinic sessions began.

Phlebotomist

LabCorp
Louisville
05.2019 - 06.2021
  • Documented patient information into electronic medical records system.
  • Provided assistance to clinical staff during patient visits.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Responded quickly and effectively to emergency situations.
  • Verified patient information prior to specimen collection.

Call Center Representative

Allscripts
Louisville
01.2018 - 04.2021
  • Maintained accurate records of customer interactions for future reference.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Education

Diploma - Business Management

Ballard High
Louisville, KY
02-2024

Skills

  • Customer service
  • Project management
  • Data entry
  • Healthcare compliance
  • Verbal and written communication
  • Database research
  • Appointment scheduling
  • Problem-solving skills
  • Payment processing
  • Resolving issues
  • Customer relationship management
  • Effective communication
  • Medical coding
  • Attention to detail
  • Catheter change and preparation
  • Medical billing and coding
  • CPR
  • Vital signs monitoring
  • Patient management
  • Insurance authorizations
  • Phlebotomy
  • EKG administration
  • Adaptable

Timeline

Medical Assistant

ChenMed
04.2024 - 04.2025

Medical Assistant

SperoHealth
03.2023 - 03.2024

Medical Assistant

First Urology
07.2021 - 07.2023

Phlebotomist

LabCorp
05.2019 - 06.2021

Call Center Representative

Allscripts
01.2018 - 04.2021

Diploma - Business Management

Ballard High

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