Terriana Kimbrough
Euclid,OH
Summary
Proven S.T.N.A and team leader, adept in HIPAA compliance and customer service excellence, enhanced patient dignity at IntelyCare and Menorah Park. Demonstrated organizational abilities and time management skills, ensuring safe, efficient care environments. Achieved significant improvements in patient satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
S.T.N.A
IntelyCare
Quincy, MA
12.2021 - Current
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
Cashier
Panera Bread
Cleveland, OH
02.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
S.T.N.A
Menorah Park Center For Senior Living
Beachwood, OH
09.2019 - 02.2021
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
Cashier Team Lead
Sonic DriveIn
Mayfield Heights, OH
07.2018 - 02.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
Education
High School Diploma -
Shaw High School
East Cleveland, OH05.2018
Skills
- End of life care
- HIPAA Compliance
- Dressing assistance
- Bathing Assistance
- Patient Care
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Customer Relations
- Written and verbal communication
- Organizational abilities
Accomplishments
- Supervised team of 8 staff members.
Certification
- STNA
Timeline
S.T.N.A
IntelyCare
12.2021 - Current
Cashier
Panera Bread
02.2021 - 12.2021
S.T.N.A
Menorah Park Center For Senior Living
09.2019 - 02.2021
Cashier Team Lead
Sonic DriveIn
07.2018 - 02.2019
High School Diploma -
Shaw High School