Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Terriana Ladipo

San Antonio,TX

Summary

I find an importance in fostering positive guest experiences, demonstrated during my time spent working at Mister Car Wash, H.E.B , Caffe Dalluchi, and Target through problem-solving and always having a welcoming friendly demeanor. I believe I am skilled in customer service and critical thinking, and consistently looking for ways to contribute to team success and operational efficiency. I am hardworking and always willing to give maximum effort to any position that I am assigned. I strive to learn new things that would help to improve success in any position that I am in. I work well at adapting to fast-paced environments demonstrated through my time in the Air Force I have acquired the ability to multitask under high stress conditions and still be successful in completing work assigned to me. I am motivated and eager to secure this position. To maintain a full time position that offers challenges and opportunities to utilize critical thinking , interpersonal skills, and ability to manage multiple priorities. I am open and willing to take on added responsibilities if needed and always willing to learn new processes if the opportunity is provided. I value being apart of a team and am passionate about helping not only myself succeed but also others around me.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Traditional Reservist

U.S. Air Force Reserve
05.2023 - Current
  • Self-motivated.
  • Strong sense of personal responsibility.
  • Works effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support.
  • Worked efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Guest Advocate

Target
08.2021 - 07.2023
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Delivered prompt service to prioritize customer needs.

Barista

Caffe Dalluchi
09.2020 - 06.2021
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.

Cashier

H.E. Butt Grocery Company
04.2019 - 05.2020
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Customer Service Representative

Mister Car Wash
08.2018 - 04.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Associate of Applied Science - Aerospace Medical Service

Community College of The Air Force
Montgomery, AL
06.2025

High School Diploma -

Copperas Cove High School
Copperas Cove, TX
05.2020

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Critical Thinking
  • Calm Under Pressure

Certification

  • Nationally Registered EMT / National EMS certification, National Registry of Emergency Medical Technicians (NREMT) - January 2024
  • Certification in Basic Life Support, American Red Cross - November 2023

Timeline

Traditional Reservist

U.S. Air Force Reserve
05.2023 - Current

Guest Advocate

Target
08.2021 - 07.2023

Barista

Caffe Dalluchi
09.2020 - 06.2021

Cashier

H.E. Butt Grocery Company
04.2019 - 05.2020

Customer Service Representative

Mister Car Wash
08.2018 - 04.2019

Associate of Applied Science - Aerospace Medical Service

Community College of The Air Force

High School Diploma -

Copperas Cove High School
Terriana Ladipo