Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Terriana Mullen

Fairfax,SC

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. As a future psychologist in the field. Working in different careers made an impact that made me self-driven to continue a degree in psychology. It made me a highly skilled and dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social service initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve the quality of life in marginalized communities. As a compassionate case manager experienced in diverse environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution, and communication abilities. Skilled Mental Health Technician with a psychology degree and extensive mental health services background. Supported numerous patients in large and small residential treatment facilities and played a key role in the achievement of positive patient outcomes. Excellent communication and patient management skills leading to desirable results. Dedicated case manager well-versed at liaising with clients to foster access to community resources, treatment, and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with an unfailing work ethic and passion for helping others. As I strongly go through the sector of mental health, I found myself working with children and their families as a service coordinator/ case manager. This opportunity allowed me to see how much mental health guidance the youth and their families need. Being able to provide resources for children and their families gave me the skill sets to know different resources out there in the world to help those who are in need. Also, it allowed me to advocate for them educationally, emotionally, and give mentorship. I have had direct experience working with clients who were suffering from traumas and domestic violence, whether they were adults or children. Working as a case manager in an adult day program, I had the opportunity to group counsel people throughout the day, allowing me to hear how they coped with different traumas that they had faced throughout their lives, and to find things that they could do to cope with the traumas that they experienced. Additionally, when I was working at a child guidance center, I had to conduct intakes before a child could participate in the program. Therefore, I needed to get to know a lot about their backgrounds to be in a position to help them and their families to the best extent possible. I am Currently being granted the opportunity to begin my journey in Clinical psychology by obtaining my master's at Walden University. This will allow me to broaden my knowledge in the field and gain more hands-on experience when it comes to furthering my career.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Coordinator

Child Guidance Center, Inc.
02.2024 - 03.2024
  • Managed complex cases by coordinating services, advocating for clients, and facilitating appropriate referrals
  • Engaged in community outreach efforts to educate the public and connect individuals to necessary resources
  • Provided crisis intervention support to individuals in high-stress situations
  • Developed innovative programs to address the diverse needs of the community.

Concierge

Omni Mount Washington Resort-Bretton
09.2023 - 12.2023
  • Children's Service Coordinators work closely with families to identify strengths, needs, and goals, assisting families in the following areas: Service navigation, Assessing eligibility for supports and facilitating referrals, Advocating within various systems like healthcare and education, Education on resources available to families, Connecting families to one another, Transition planning to daycare, school, and adulthood, Coordinating care through collaboration with other professionals like teachers and therapists.

Front Desk Receptionist

Spring Hill Suites-Savannah
07.2023 - 09.2023
  • Demonstrated exemplary phone etiquette while assisting customers with inquiries and concerns
  • Provided top-notch customer service by addressing clients' needs and concerns in a timely and professional manner
  • Managed efficient check-in procedures to ensure a smooth and seamless experience for visitors
  • Maintained a clean and welcoming lobby area to create a positive first impression for guests
  • Handled incoming mail promptly and accurately to ensure timely distribution to the appropriate recipients
  • Scheduled appointments efficiently and accurately to optimize resource allocation and client satisfaction.

Case Manager

PINELAND BHDD
10.2022 - 07.2023
  • Monitored progress of clients through regular evaluations and feedback sessions
  • Conducted detailed assessments of clients to gain insight into their needs and goals
  • Provided counseling services to support clients in overcoming challenges and improving their well-being
  • Coordinated a range of services to ensure clients received comprehensive care and support
  • Collaborated with a multidisciplinary team to develop holistic treatment plans for clients.

Mental Health Technician

Georgia Regional Hospital-Savannah
05.2022 - 07.2022
  • Advocating for people in recovery
  • Sharing resources and building skills
  • Building community and relationships
  • Leading recovery groups
  • Mentoring Arrange medical appointments, therapy sessions, support groups, and other resources to aid the client
  • Report any unusual behavior, conflicts, or recovery deviations to the relevant professionals
  • Educating the public and policymakers
  • Engage people in shared decision-making conversations about accessing evidence-based treatment for their condition
  • Developing recovery plans, coping methods, and rehabilitation strategies with the client.

Front Desk Receptionist

Country Inns & Suites-Pooler
07.2021 - 05.2022
  • Answered phones promptly and professionally to assist callers
  • Organized lobby area to create a welcoming and efficient environment for guests
  • Checked in guests with a friendly and streamlined process
  • Provided exceptional customer service to address any issues or concerns
  • Handled inquiries from customers with accuracy and efficiency
  • Scheduled appointments for clients using effective time management skills.

Panera Bread Associate

Panera Bread-Statesboro
08.2020 - 12.2021
  • I have gotten multiple good reviews on my customer service
  • I have trained other front desks receptions for front desks
  • I have learned the computer system more efficiently
  • My typing skills have accelerated
  • My language and vocabulary have expanded.

Server

Waffle House-Statesboro
11.2019 - 03.2020
  • Utilized effective up-selling techniques to enhance customer experience and increase sales
  • Handled cash transactions accurately and efficiently to ensure smooth payment process
  • Managed time efficiently to prioritize tasks and meet deadlines
  • Provided exceptional customer service to address inquiries and resolve issues promptly
  • Prepared high-quality food items following safety and hygiene standards
  • Collaborated with team members to achieve common goals and deliver exceptional service.

Walmart Stocker

Walmart-Statesboro
04.2019 - 08.2019
  • Delivered exceptional customer service to ensure a positive experience for all patrons
  • Operated forklift with precision and efficiency to streamline warehouse operations
  • Collaborated effectively with team members to achieve project goals and deadlines
  • Demonstrated strong organization skills in maintaining a systematic approach to tasks
  • Managed inventory levels to optimize supply chain efficiency and minimize waste
  • Stocked merchandise in accordance with established guidelines to ensure product availability.

Education

Bachelor of Science - Psychology

Georgia Southern University
Statesboro, GA
05-2022

High school diploma -

Wade Hampton High School
Varnville, SC
06-2018

Master of Science - Clinical Psychology

Walden University
true

Skills

  • Beverage Sales
  • Cash Handling
  • Child Care
  • Child Welfare
  • Cleaning Experience
  • Clinical Psychology
  • Conflict Resolution
  • Cooking
  • Counseling
  • Crisis Intervention
  • Data Entry
  • Dietary Advice
  • Dining
  • Food Preparation
  • Guest Service
  • Hospital
  • Mental Health
  • Office Management
  • Psychologist
  • Psychology
  • Receptionist
  • Rehabilitation
  • Restaurant Experience
  • Social Services
  • Special Education
  • Stocking
  • Treatment Planning
  • Vital Signs
  • Waiting Tables
  • Youth Worker
  • Status meetings
  • Ongoing client support
  • Needs Assessment
  • Problem-solving abilities
  • Teamwork and Collaboration
  • Time Management
  • Effective Communication
  • Issue Research
  • Relationship Building
  • Excellent Communication
  • Meeting facilitation
  • Family service plans
  • Goal Setting
  • Client Advocacy
  • MS Office expertise
  • Program follow-up and assessment
  • Organizational Skills
  • Decision-Making
  • Time management abilities
  • Process Analysis
  • Professional Demeanor

Certification

  • Certified Case Manager
  • CPR Certification

References

References available upon request.

Timeline

Service Coordinator

Child Guidance Center, Inc.
02.2024 - 03.2024

Concierge

Omni Mount Washington Resort-Bretton
09.2023 - 12.2023

Front Desk Receptionist

Spring Hill Suites-Savannah
07.2023 - 09.2023

Case Manager

PINELAND BHDD
10.2022 - 07.2023

Mental Health Technician

Georgia Regional Hospital-Savannah
05.2022 - 07.2022

Front Desk Receptionist

Country Inns & Suites-Pooler
07.2021 - 05.2022

Panera Bread Associate

Panera Bread-Statesboro
08.2020 - 12.2021

Server

Waffle House-Statesboro
11.2019 - 03.2020

Walmart Stocker

Walmart-Statesboro
04.2019 - 08.2019

Bachelor of Science - Psychology

Georgia Southern University

High school diploma -

Wade Hampton High School

Master of Science - Clinical Psychology

Walden University
Terriana Mullen