Terriana Williams
Chicago,IL
Summary
I am customer service focused, security professional skilled in de-escalation, with clear communication, and problem-solving solutions. I am committed to building trust and handling challenging situations with professionalism and empathy to deliver reliable, positive customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
FedEx
Chicago, IL
01.2025 - Current
- Sorting packages – Scan, label, and organize packages based on destination.
- Loading and unloading packages from trucks, conveyor belts and storage areas.
- Handle packages weighing up to 75lbs.
- Use of hand held scanners to track packages.
- Follow safety guidelines to prevent injuries and damage.
Allied Universal Security
Rosemont, IL
05.2024 - Current
- Secure Premises and personnel by patrolling property.
- Monitoring surveillance equipment, and access points.
- Investigates security breaches, incidents, and other alarming behavior.
- Controls traffic by directing drivers. Completes reports by recording observations, information, occurrences, and surveillance activities.
- Customer Service.
- Restraint practices.
- De-escalating hostile situations.
Customer Service Representative
Dave & Busters
Rosemont, IL
02.2023 - 11.2024
- Customer service rep. – Proving information about games, dining and promotions.
- Assist with power cards. Ticket redemption and refunds.
- Restock various items in display cases; such as toys, candy, and entertainment prizes.
- Organizing and transporting items from the warehouse while taking items to the winter circle where guests redeem their tickets.
Customer Service Rep.
Reggie's Pizza
Chicago, IL
10.2021 - 11.2022
- Take orders in person and over the phone.
- Assist with basic food prep tasks (e.g., making pizzas, preparing toppings, assembling sides).
- Package food for takeout and delivery.
- Keep the counter, dining area, and kitchen clean.
- Restock supplies (e.g., napkins, condiments, utensils).
- Communicate with drivers about orders.
- Ensure delivery orders are correctly labeled, while sent out on time.
Seasonal Customer Service Representative
White Sox
Chicago, IL
04.2022 - 07.2022
- Guest Assistance – welcoming guest while assisting customers with seating and directions throughout the park.
- Monitor assigned sections to maintain a safe environment, adhering to all ballpark policies and procedures.
- Operate ticket scanners to ensure all attendees have valid tickets.
- Offer guests information about amenities, services, and events within the ballpark.
- Enforcing rules such as no smoking, no throwing items, and no fighting among premises.
- Report and document any incidents or issues that require further attention from supervisors.
Education
High School Diploma -
Legal Prep Charter Academy
Chicago, IL06-2019
Skills
- Decision-Making
- Organization
- Typing
- Customer Service
- Active Listening
- Communication
- Multi-Task
- Word Doc
- Technology Literacy
- Writing
Certification
Active IL PERC card - Security related
Timeline
FedEx
01.2025 - Current
Allied Universal Security
05.2024 - Current
Customer Service Representative
Dave & Busters
02.2023 - 11.2024
Seasonal Customer Service Representative
White Sox
04.2022 - 07.2022
Customer Service Rep.
Reggie's Pizza
10.2021 - 11.2022
High School Diploma -
Legal Prep Charter Academy